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- Tasks: Support clients in the gambling and payments industry to achieve their goals and enhance their experience.
- Company: Vixio, a leader in regulatory intelligence with a focus on client success.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in clients' success stories.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Collaborative environment with a focus on innovation and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Vixio is the leading provider of regulatory intelligence. Our trusted insights and analysis give our clients a true picture of what’s happening in an ever-changing landscape. We combine world-class content with advanced technology to help our clients make informed strategic decisions to mitigate risks, capitalise on business opportunities and find competitive advantage.
In this pivotal role, the Customer Success Manager will be at the forefront of our client-centric approach, working closely with our customers to understand their unique needs and objectives in the gambling and payments industry. Expertise in uncovering insights and identifying opportunities to enhance their experience will be vital in driving their success. Key to the role will be an ability to collaborate with our cross‑functional teams.
Customer Success Manager in London employer: VIXIO GamblingCompliance
Contact Detail:
VIXIO GamblingCompliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vixio on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Success Manager.
✨Tip Number 2
Prepare for the interview by researching the gambling and payments industry. We need to show that we understand the unique challenges and opportunities our clients face, so brush up on recent trends and news!
✨Tip Number 3
Practice your storytelling skills! We want to share our past experiences in a way that highlights how we've driven customer success. Use the STAR method (Situation, Task, Action, Result) to structure our answers.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit for Vixio.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in client relations and any relevant insights you've uncovered in previous roles. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you've successfully collaborated with teams or enhanced customer experiences. This will help us see how you fit into our client-centric approach.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is not only skilled but also a great cultural fit for our team. Share your passion for the gambling and payments industry and why you want to be part of Vixio!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at VIXIO GamblingCompliance
✨Know Your Stuff
Before the interview, dive deep into Vixio's services and the gambling and payments industry. Understand their regulatory intelligence offerings and think about how your skills can enhance their client-centric approach.
✨Showcase Your Client-Centric Mindset
Prepare examples from your past experiences where you successfully identified client needs and drove their success. Highlight how you collaborated with teams to deliver results that exceeded client expectations.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions that show your interest in the role and the company. Inquire about their current challenges in customer success and how they measure client satisfaction.
✨Demonstrate Your Analytical Skills
Since the role involves uncovering insights, be ready to discuss how you analyse data to identify opportunities for improvement. Share specific tools or methodologies you've used to drive customer success in previous roles.
