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- Tasks: Build strong client relationships and drive their success in the gambling and payments industry.
- Company: Vixio, a leader in regulatory intelligence with a focus on client-centric solutions.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Be a trusted advisor and make a real impact on clients' success.
- Qualifications: Experience in customer-facing roles and strong communication skills.
- Other info: Opportunity to work with cross-functional teams and grow your career.
The predicted salary is between 36000 - 60000 £ per year.
Vixio is the leading provider of regulatory intelligence. Our trusted insights and analysis give our clients a true picture of what’s happening in an ever-changing landscape. We combine world-class content with advanced technology to help our clients make informed strategic decisions to mitigate risks, capitalise on business opportunities and find competitive advantage.
In this pivotal role, the Customer Success Manager will be at the forefront of our client-centric approach, working closely with our customers to understand their unique needs and objectives in the gambling and payments industry. Expertise in uncovering insights and identifying opportunities to enhance their experience will be vital in driving their success. Key to the role will be an ability to collaborate with our cross‑functional teams, including Account Management, Sales, Marketing and Product, to ensure seamless alignment and execution of value‑driven initiatives.
What You’ll Be Doing:
- Cultivate strong relationships with clients, acting as a trusted advisor and driving value‑focused conversations.
- Proactively identify opportunities for account expansion, upselling and cross‑selling based on customer needs and usage patterns.
- Use data (via ChurnZero) to proactively identify poor account health and, along with account management, develop plans to improve.
- Collaborate with internal teams to develop and implement strategies to enhance client satisfaction and retention.
- Conduct client onboarding, deliver training, attend regular business reviews to assess client progress, identify areas for improvement, and present tailored recommendations.
- Serve as a subject matter expert on our product offerings, effectively communicating their value to clients.
- Stay up‑to‑date with industry trends and regulatory developments to proactively address client needs.
What You’ll Bring:
- Proven experience in a customer‑facing role.
- Strong track record of driving customer success, retention, and revenue growth.
- Exceptional communication and presentation skills, with the ability to influence and engage stakeholders at various levels.
- Analytical mindset with the ability to leverage data to drive informed decisions and deliver measurable results.
- Passion for delivering exceptional client experiences and a genuine interest in the regulatory intelligence space.
- Proven ability to operate effectively at scale, managing a large portfolio of accounts while driving consistent customer outcomes.
- Familiarity with Customer Success platforms such as ChurnZero to monitor health, reduce churn, and optimise workflows is advantageous.
Customer Success Manager employer: VIXIO GamblingCompliance
Contact Detail:
VIXIO GamblingCompliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've driven customer success in previous roles. Use data to back up your achievements and demonstrate your analytical mindset.
✨Tip Number 3
Research Vixio thoroughly before your interview. Understand their products and the regulatory landscape they operate in. This will help you tailor your conversations and show you're genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining our team at Vixio.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer-facing positions and how you've driven success in previous roles. We want to see how you can bring value to our clients!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your exceptional communication skills. Use clear and engaging language in your application to reflect how you would communicate with clients. Remember, we’re looking for someone who can influence and engage stakeholders!
Highlight Your Analytical Mindset: We love data-driven decision-making! Make sure to mention any experience you have with analytics or using platforms like ChurnZero. Show us how you've used data to improve customer experiences or drive results in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows your enthusiasm for joining our team at Vixio!
How to prepare for a job interview at VIXIO GamblingCompliance
✨Know Your Stuff
Before the interview, dive deep into Vixio's services and the regulatory intelligence landscape. Familiarise yourself with their products and how they help clients in the gambling and payments industry. This will show your genuine interest and help you speak confidently about how you can contribute.
✨Showcase Your Success Stories
Prepare specific examples from your past roles where you've driven customer success or improved client relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to deliver results and align with Vixio's focus on value-driven initiatives.
✨Ask Insightful Questions
Come prepared with questions that reflect your understanding of the role and the company. Inquire about their current challenges in customer success or how they measure client satisfaction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Data-Driven
Since the role involves using data to enhance client experiences, be ready to discuss how you've used analytics in previous positions. Highlight any experience with Customer Success platforms like ChurnZero, and explain how you’ve leveraged data to drive decisions and improve account health.
