Service Delivery Manager

Service Delivery Manager

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the deployment of rail gate hardware systems across stations and networks.
  • Company: Join a global company focused on customer satisfaction and employee wellbeing.
  • Benefits: Enjoy private healthcare, income protection, pension schemes, and more.
  • Why this job: Make a real impact in the rail industry while working with innovative technology.
  • Qualifications: Strong project management skills and experience in safety-critical environments required.
  • Other info: Diverse and inclusive workplace with excellent career growth opportunities.

The predicted salary is between 36000 - 60000 £ per year.

The Project Engineer is responsible for planning, coordinating, and delivering the successful deployment of rail gate hardware systems across stations and networks. This role oversees the end-to-end lifecycle of hardware installation and upgrades, ensuring compliance with safety standards, operational requirements, and stakeholder expectations. The manager will work closely with engineering, project management, suppliers, and client representatives to ensure deployments are on time, within budget, and fully operational.

  • Lead and manage the deployment of rail gate hardware across stations and networks.
  • Develop and maintain deployment plans, schedules, and resource forecasts.
  • Coordinate logistics for hardware delivery, storage, and staging.
  • Oversee installation, integration, and commissioning of equipment.
  • Ensure all deployments comply with rail safety standards, regulations, and quality procedures.
  • Manage on-site contractors, ensuring work is completed to specification and on time.
  • Conduct risk assessments and implement mitigation strategies.
  • Act as the main point of contact between clients, suppliers, and internal teams.
  • Monitor deployment progress, track issues, and elevate where necessary.
  • Oversee acceptance testing, handover, and transition to operational support teams.
  • Maintain accurate documentation of deployments, configurations, and changes.
  • Drive continuous improvement in deployment processes and efficiency.

Essential

  • Strong project management and organisational skills.
  • Ability to coordinate multi-disciplinary teams (engineering, logistics, contractors, station staff).
  • Excellent problem-solving, troubleshooting, and decision-making abilities.
  • Strong communication and stakeholder management skills.
  • Risk assessment and mitigation planning.
  • Ability to interpret technical drawings and installation manuals.
  • Proven experience in deploying hardware in operational transport or similar safety-critical environments.
  • Understanding of electromechanical systems, IT hardware, and field equipment integration.
  • Experience managing budgets, schedules, and resource allocation.

Desirable

  • Negotiation and supplier management skills.
  • Knowledge of lean deployment methodologies and continuous improvement.
  • Ability to train and mentor junior staff/contractors.
  • Familiarity with remote monitoring and diagnostic tools.
  • Rail industry experience with Automatic Fare Collection (AFC) systems, including gate lines, validators, or related equipment.
  • Familiarity with cybersecurity and networking considerations for connected hardware.
  • Experience with vendor hardware acceptance testing and commissioning.
  • Exposure to UK rail standards (e.g., Network Rail, TOCs, TfL, RSSB).

What’s in it for you? Besides the opportunity to work for a global company that is customer and people focused, we offer:

  • A great team of like-minded professionals
  • Private Healthcare
  • Income Protection Scheme
  • Pension
  • Group Life Assurance
  • Cycle to Work Scheme
  • Electric Car Benefit Scheme
  • Employee Assistance Programme
  • Eyecare Vouchers

Sounds good? Then apply now. Get on board today! Add your resume and anything else to showcase why you would be a great addition to our team.

We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK with current full time work rights for the United Kingdom, currently residing in the UK. No recruitment agencies, please! We won’t accept any introductions.

Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.

Service Delivery Manager employer: Vix Technology

Vix Technology is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As a Service Delivery Manager, you will be part of a dedicated team focused on delivering cutting-edge rail gate hardware systems, with access to comprehensive benefits such as private healthcare, income protection, and professional development opportunities. Our commitment to diversity and inclusion ensures that every employee can thrive and contribute meaningfully to our mission in the UK rail industry.
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Contact Detail:

Vix Technology Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Delivery Manager

✨Tip Number 1

Network like a pro! Reach out to people in the rail industry or those who work at Vix Technology. A friendly chat can open doors and give you insights that might just land you an interview.

✨Tip Number 2

Prepare for the interview by knowing your stuff! Brush up on project management principles, safety standards, and the latest in rail technology. Show us you’re not just a candidate, but the right fit for our team.

✨Tip Number 3

Don’t forget to showcase your problem-solving skills! Be ready to discuss past challenges you’ve faced in deployment projects and how you tackled them. We love hearing about real-life experiences!

✨Tip Number 4

Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining our awesome team at Vix Technology.

We think you need these skills to ace Service Delivery Manager

Project Management
Organisational Skills
Team Coordination
Problem-Solving
Troubleshooting
Decision-Making
Communication Skills
Stakeholder Management
Risk Assessment
Mitigation Planning
Technical Drawing Interpretation
Hardware Deployment Experience
Electromechanical Systems Knowledge
Budget Management
Resource Allocation

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your project management skills and any relevant experience in deploying hardware systems, especially in safety-critical environments. We want to see how your background aligns with what we’re looking for!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can contribute to our team. Don’t forget to mention your experience with stakeholder management and risk assessment – these are key for us!

Showcase Relevant Experience: When filling out your application, be sure to showcase any experience you have with rail systems or similar technologies. If you've worked with multi-disciplinary teams or managed budgets, let us know! We love seeing candidates who can hit the ground running.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!

How to prepare for a job interview at Vix Technology

✨Know Your Hardware Inside Out

Make sure you’re familiar with the rail gate hardware systems mentioned in the job description. Brush up on technical specifications, installation manuals, and any relevant safety standards. This will not only help you answer technical questions but also show your genuine interest in the role.

✨Showcase Your Project Management Skills

Prepare examples from your past experiences where you successfully managed projects, especially in safety-critical environments. Highlight your ability to coordinate multi-disciplinary teams and how you’ve handled budgets and schedules. Use the STAR method (Situation, Task, Action, Result) to structure your responses.

✨Communicate Effectively

Since this role involves liaising with clients, suppliers, and internal teams, practice clear and concise communication. Be ready to discuss how you’ve managed stakeholder expectations in the past and how you approach problem-solving when issues arise during deployments.

✨Demonstrate Continuous Improvement Mindset

Familiarise yourself with lean deployment methodologies and be prepared to discuss how you’ve implemented improvements in previous roles. Share specific examples of how you’ve driven efficiency in deployment processes, as this aligns well with the company’s goals.

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