At a Glance
- Tasks: Diagnose and resolve system issues while ensuring customer satisfaction.
- Company: Join Vix Technology, a leader in public transit solutions with a global presence.
- Benefits: Enjoy private healthcare, income protection, pension schemes, and more.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make a real impact on public transit while working with cutting-edge technology.
- Qualifications: Relevant electrical engineering qualification and strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
Empower Public Transit, Join Vix Technology! At Vix Technology, we lead the charge in providing world-class solutions for automatic fare collection, transit information, and transit analytics. With a remarkable track record spanning over 35 years and operations in more than 200 cities globally, we are passionate about enhancing public transit for millions of users. Our innovation is driven by the diverse perspectives of our team, and we are eager to welcome new talents who share our vision. We are currently seeking two (2x) dynamic and motivated Field Services Engineers to join our dedicated team. In this role, you will play an essential part in maintaining, troubleshooting, and supporting our state-of-the-art systems, ensuring customer satisfaction while adhering to service level agreements (SLAs) and key performance indicators (KPIs). If you are located in the SOUTH of England and have the skillset to match, we want you!
Key Responsibilities:
- Diagnose system issues through electrical testing and Vix software monitoring tools.
- Resolve hardware faults on vehicles and on-street equipment swiftly and efficiently.
- Maintain effective communication with customers regarding maintenance and fault resolution.
- Drive improvements in KPI performance.
- Install and commission on-vehicle and on-street systems.
- Ensure accurate documentation of maintenance activities.
- Collaborate with local teams and Configuration Engineers.
- Adhere to planned maintenance schedules.
- Participate in periodic meetings with Vix staff.
- Foster customer satisfaction and loyalty.
- Comply with Health and Safety regulations.
This role is open only to UK citizens or residents with indefinite leave to remain, and you must currently reside in the UK.
Our ideal candidate will have:
Essential Skills & Experience:
- Relevant qualification in electrical engineering or vehicle maintenance (e.g., NVQ Level 3).
- The ability to work autonomously while maintaining high standards.
- Strong organizational and time management skills.
- Exceptional customer service skills with a focus on professionalism.
- Proven experience as a field engineer, with demonstrated skills in electrical and electronic diagnostics.
- Experience working under pressure and meeting tight timelines.
- Strong relationship-building capabilities with customers.
Desirable Skills:
- Level 4 Diploma in Vehicle Diagnostics.
- Experience with Real Time Information systems.
- Familiarity with GPRS communications.
- Proficient in IT systems with knowledge in basic networking.
- Experience in a similar field environment.
- Understanding of Quality Systems and procedures.
- Sound electrical troubleshooting knowledge.
- Knowledge of best engineering practices.
- Accreditation in Emergency First Aid at Work and any HERS Found level.
- NVQ Level 2.
What’s in it for you?
Besides the opportunity to work for a global company that is customer and people focused, we offer:
- A great team of like-minded professionals
- Private Healthcare
- Income Protection Scheme
- Pension
- Group Life Assurance
- Cycle to Work Scheme
- Electric Car Benefit Scheme
- Employee Assistance Programme
- Eyecare and Spectacle Vouchers
Sounds good? Then apply now. Get on board today! Add your resume and anything else to showcase why you would be a great addition to our team.
We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK. No recruitment agencies, please! We won’t accept any introductions.
Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.
Field Service Engineer - Poole, Dorset employer: Vix Technology
At Vix Technology, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work culture that values innovation and diversity. As a Field Service Engineer in Poole, Dorset, you will benefit from a supportive team environment, comprehensive private healthcare, and opportunities for professional growth, all while contributing to the enhancement of public transit systems across the UK. Join us to be part of a global leader dedicated to making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Poole, Dorset
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings at Vix Technology or similar companies.
✨Tip Number 2
Show off your skills! If you’ve got experience with electrical diagnostics or vehicle maintenance, make sure to highlight that in conversations. Bring examples of how you've tackled challenges in the past to impress potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to Vix Technology through our website and express your interest. A little initiative can go a long way in landing that Field Service Engineer role.
✨Tip Number 4
Prepare for interviews by brushing up on your customer service skills. Vix Technology values professionalism and effective communication, so be ready to discuss how you’ve maintained customer satisfaction in previous roles.
We think you need these skills to ace Field Service Engineer - Poole, Dorset
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant qualifications and experience in electrical engineering or vehicle maintenance, as well as any customer service skills that show you can keep our clients happy.
Showcase Your Skills:In your application, don’t just list your skills—show us how you've used them! Give examples of how you've diagnosed system issues or resolved hardware faults in previous roles. We love seeing real-world applications of your expertise.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate a straightforward approach that gets to the heart of why you’re a great fit for the role. Remember, we want to know how you can contribute to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Vix Technology!
How to prepare for a job interview at Vix Technology
✨Know Your Stuff
Make sure you brush up on your electrical engineering and vehicle maintenance knowledge. Familiarise yourself with Vix Technology's systems and services, as well as any relevant tools or software they use. This will show that you're genuinely interested and prepared for the role.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples of how you've diagnosed and resolved technical issues in the past. Highlight your experience with electrical diagnostics and troubleshooting, as this is crucial for a Field Service Engineer. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Customer Service is Key
Since you'll be interacting with customers regularly, emphasise your exceptional customer service skills. Prepare to share instances where you've gone above and beyond to ensure customer satisfaction. This will demonstrate your professionalism and ability to build strong relationships.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, ongoing projects, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company culture aligns with your values.
