At a Glance
- Tasks: Take charge of critical applications and lead transformation projects to enhance business systems.
- Company: Join Vix Technology, a global leader in innovative public transit solutions.
- Benefits: Enjoy private healthcare, income protection, pension schemes, and more.
- Other info: Flexible, collaborative culture with excellent career growth opportunities.
- Why this job: Make a real impact in public transport while thriving in a dynamic team environment.
- Qualifications: 3-5 years in IT applications support with strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Vix Technology is a global leader in providing innovative solutions for public transit, believing that accessibility should be a standard. With over 35 years of experience and systems deployed in more than 200 cities worldwide, we take a modular approach to integrate various partners and technologies, creating best-in-class solutions. Our dynamic team consists of over 450 dedicated professionals across 12 offices globally, spanning APAC, Europe, and North America. We pride ourselves on fostering a flexible and collaborative work environment that empowers our employees to connect and excel.
The ability to attend our Manchester offices on-site, full time, 5 days per week is a requirement for this role.
We’re excited to introduce a new opportunity in Manchester to join our dynamic Corporate IT team as a mid-level IT Applications Support Engineer, based at our brand-new flagship office in the heart of the city. This is not a role for someone who wants to sit back and wait for work to come to them — we’re looking for a high performer who thrives in a fast-paced environment, takes initiative, and actively drives results.
Responsibilities- Take ownership of our critical corporate applications, ensuring they run at peak performance while also leading transformation projects that will shape the future of our business systems.
- Analyse how we use our applications, identify areas for improvement, and automate processes to make our operations more efficient.
- Administer, maintain, and optimise a broad suite of business-critical applications, including but not limited to:
- Atlassian suite (Jira, Confluence)
- Developer and product tools such as TeamCity, Bitbucket, Stoplight, Cucumber Studio, WebDMS, FEC, Document Management Systems
- CRM & ERP tools like HubSpot and SAGE
- Google Workspace (Admin Console) and other SaaS platforms
- Analyse existing application usage and workflows to identify inefficiencies, recommend improvements, and implement optimisations.
- Design and implement process automation to streamline repetitive or manual tasks.
- Serve as the first escalation point for application-related incidents and service requests via the service desk, ensuring swift resolution within SLA.
- Lead internal IT projects, including application rollouts, integrations, and transformational change initiatives, delivering them on time and to a high standard.
- Collaborate with stakeholders across departments to assess needs, propose solutions, and improve workflows.
- Maintain accurate IT documentation, configuration records, and knowledge base articles for supported applications.
- Manage onboarding and offboarding processes related to application access and user provisioning.
- Support local tech teams with day-to-day support on an ad-hoc basis.
- Provide input into the deployment of customer-facing IT requirements aligned to project needs.
- You will recognise that IT is a customer service function and prioritise delivering a seamless user experience through effective communication and proactive problem-solving.
- You are a self-starter who doesn’t wait for instructions but spots opportunities to improve systems, streamline processes, and deliver measurable results.
- You will be a fast worker who can manage multiple priorities without sacrificing quality.
- A team player who shares knowledge, supports colleagues, and contributes to a positive, high-energy team culture.
- Skilled at analysing and optimising business processes and applying automation where possible.
- Accountable and reliable, following through on commitments and meeting deadlines.
- Detail-oriented, ensuring consistency, documentation, and adherence to standards.
- 3–5 years’ experience in an IT applications support or administration role, ideally in a global or multi-site environment.
- Strong hands-on experience managing SaaS and enterprise platforms, particularly:
- Google Workspace (Admin Console)
- Atlassian tools (Jira, Confluence), TeamCity, Bitbucket
- HubSpot, SAGE, and other internal business systems
- Developer tools like Stoplight, Cucumber Studio, WebDMS, FEC
- Proven ability to troubleshoot and resolve application-level issues quickly and effectively.
- Strong skills in process analysis, optimisation, and automation.
- Strong stakeholder engagement skills, with the ability to communicate technical concepts to non-technical audiences.
- Ability to work independently onsite while collaborating effectively with global teams.
- ITIL Foundations Certification
- Experience supporting Mac and Windows environments
- Familiarity with identity and access management, SSO, and federation technologies
- Experience with scripting or automation tools (e.g., PowerShell, Python, Google Apps Script)
- Industry certifications (e.g., CompTIA A+, Google Workspace, Microsoft)
Besides the opportunity to work for a global company that is customer and people focused, we offer:
- A focus on learning and development
- A great team of like-minded professionals
- Private Healthcare
- Income Protection Scheme
- Pension
- Group Life Assurance
- Cycle to Work Scheme
- Electric Car Benefit Scheme
- Employee Assistance Programme
- Eyecare and Optometry Vouchers
Sounds good? Then apply now. Get on board today! Add your resume and anything else to showcase why you would be a great addition to our team.
We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full-time work rights for the United Kingdom, currently residing in the UK.
No recruitment agencies, please! We won’t accept any introductions.
Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.
IT Applications Support Engineer in Manchester employer: Vix Technology
Vix Technology is an excellent employer for those looking to make a meaningful impact in the transport and ticketing sector. With a strong focus on employee growth, we offer comprehensive training and development opportunities, fostering a collaborative work culture that values innovation and teamwork. Located in the UK, our team enjoys a dynamic environment where every project contributes to enhancing public transport experiences.
StudySmarter Expert Advice🤫
We think this is how you could land IT Applications Support Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Vix Technology on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching Vix Technology's projects and values. Show us that you’re not just another candidate; demonstrate your passion for public transport and how you can contribute to our mission of accessibility.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves troubleshooting applications, consider running through some common scenarios or case studies. We want to see how you think on your feet and tackle challenges head-on.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace IT Applications Support Engineer in Manchester
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for public transportation and technology shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in this field.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your IT applications support expertise!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and what you can bring to the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our dynamic team!
How to prepare for a job interview at Vix Technology
✨Know Your Applications
Before the interview, make sure you’re familiar with the specific applications mentioned in the job description, like Jira, Confluence, and Google Workspace. Be ready to discuss your hands-on experience with these tools and how you've used them to solve problems or improve processes.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled application-related issues in the past. Think about times when you identified inefficiencies and implemented solutions. This will demonstrate your proactive approach and ability to drive results, which is key for this role.
✨Communicate Clearly
Since the role involves engaging with stakeholders, practice explaining technical concepts in simple terms. You might be asked to describe a complex issue you resolved, so focus on clarity and ensuring your audience understands your thought process.
✨Emphasise Team Collaboration
Vix Technology values a team-focused atmosphere, so be prepared to discuss how you’ve worked collaboratively in previous roles. Share examples of how you’ve supported colleagues or contributed to a positive team culture, as this aligns with their company values.
