At a Glance
- Tasks: Take charge of critical applications and lead transformation projects to enhance business systems.
- Company: Join Vix Technology, a global leader in innovative public transit solutions.
- Benefits: Enjoy private healthcare, income protection, pension schemes, and more.
- Other info: Flexible, collaborative culture with excellent career growth opportunities.
- Why this job: Make a real impact in public transport while thriving in a dynamic team environment.
- Qualifications: 3-5 years in IT applications support with strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Vix Technology is a global leader in providing innovative solutions for public transit, believing that accessibility should be a standard. With over 35 years of experience and systems deployed in more than 200 cities worldwide, we take a modular approach to integrate various partners and technologies, creating best-in-class solutions. Our dynamic team consists of over 450 dedicated professionals across 12 offices globally, spanning APAC, Europe, and North America. We pride ourselves on fostering a flexible and collaborative work environment that empowers our employees to connect and excel.
The ability to attend our Manchester offices on-site, full time, 5 days per week is a requirement for this role.
We’re excited to introduce a new opportunity in Manchester to join our dynamic Corporate IT team as a mid-level IT Applications Support Engineer, based at our brand-new flagship office in the heart of the city. This is not a role for someone who wants to sit back and wait for work to come to them — we’re looking for a high performer who thrives in a fast-paced environment, takes initiative, and actively drives results.
Responsibilities
- Take ownership of our critical corporate applications, ensuring they run at peak performance while also leading transformation projects that will shape the future of our business systems.
- Analyse how we use our applications, identify areas for improvement, and automate processes to make our operations more efficient.
- Administer, maintain, and optimise a broad suite of business-critical applications, including but not limited to:
- Atlassian suite (Jira, Confluence)
- Developer and product tools such as TeamCity, Bitbucket, Stoplight, Cucumber Studio, WebDMS, FEC, Document Management Systems
- CRM & ERP tools like HubSpot and SAGE
- Google Workspace (Admin Console) and other SaaS platforms
- Analyse existing application usage and workflows to identify inefficiencies, recommend improvements, and implement optimisations.
- Design and implement process automation to streamline repetitive or manual tasks.
- Serve as the first escalation point for application-related incidents and service requests via the service desk, ensuring swift resolution within SLA.
- Lead internal IT projects, including application rollouts, integrations, and transformational change initiatives, delivering them on time and to a high standard.
- Collaborate with stakeholders across departments to assess needs, propose solutions, and improve workflows.
- Maintain accurate IT documentation, configuration records, and knowledge base articles for supported applications.
- Manage onboarding and offboarding processes related to application access and user provisioning.
- Support local tech teams with day-to-day support on an ad-hoc basis.
- Provide input into the deployment of customer-facing IT requirements aligned to project needs.
Ideal Candidate
- You will recognise that IT is a customer service function and prioritise delivering a seamless user experience through effective communication and proactive problem-solving.
- You are a self-starter who doesn’t wait for instructions but spots opportunities to improve systems, streamline processes, and deliver measurable results.
- You will be a fast worker who can manage multiple priorities without sacrificing quality.
- A team player who shares knowledge, supports colleagues, and contributes to a positive, high-energy team culture.
- Skilled at analysing and optimising business processes and applying automation where possible.
- Accountable and reliable, following through on commitments and meeting deadlines.
- Detail-oriented, ensuring consistency, documentation, and adherence to standards.
Essential Qualifications
- 3–5 years’ experience in an IT applications support or administration role, ideally in a global or multi-site environment.
- Strong hands-on experience managing SaaS and enterprise platforms, particularly:
- Google Workspace (Admin Console)
- Atlassian tools (Jira, Confluence), TeamCity, Bitbucket
- HubSpot, SAGE, and other internal business systems
- Developer tools like Stoplight, Cucumber Studio, WebDMS, FEC
- Proven ability to troubleshoot and resolve application-level issues quickly and effectively.
- Strong skills in process analysis, optimisation, and automation.
- Strong stakeholder engagement skills, with the ability to communicate technical concepts to non-technical audiences.
- Ability to work independently onsite while collaborating effectively with global teams.
Desirable (but not essential)
- ITIL Foundations Certification
- Experience supporting Mac and Windows environments
- Familiarity with identity and access management, SSO, and federation technologies
- Experience with scripting or automation tools (e.g., PowerShell, Python, Google Apps Script)
- Industry certifications (e.g., CompTIA A+, Google Workspace, Microsoft)
What’s in it for you?
Besides the opportunity to work for a global company that is customer and people focused, we offer:
- A focus on learning and development
- A great team of like-minded professionals
- Private Healthcare
- Income Protection Scheme
- Pension
- Group Life Assurance
- Cycle to Work Scheme
- Electric Car Benefit Scheme
- Employee Assistance Programme
- Eyecare and Optometry Vouchers
Sounds good? Then apply now. Get on board today! Add your resume and anything else to showcase why you would be a great addition to our team.
We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full-time work rights for the United Kingdom, currently residing in the UK.
No recruitment agencies, please! We won’t accept any introductions.
Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.
IT Applications Support Engineer in Manchester employer: Vix Technology
Vix Technology is an excellent employer for those looking to make a meaningful impact in the transport and ticketing sector. With a strong focus on employee growth, we offer comprehensive training and development opportunities, fostering a collaborative work culture that values innovation and teamwork. Located in the UK, our team enjoys a dynamic environment where every project contributes to enhancing public transport experiences.
StudySmarter Expert Advice🤫
We think this is how you could land IT Applications Support Engineer in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Vix Technology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Vix Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Vix Technology!
✨Direct Apply to Vix Technology
Let's not forget to apply directly through the Vix Technology website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Applications Support Engineer in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Vix Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Vix Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Vix Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
