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For Companies At a Glance
- Tasks: Diagnose and resolve system issues while ensuring customer satisfaction.
- Company: Join Vix Technology, a leader in public transit solutions with a global presence.
- Benefits: Enjoy private healthcare, pension schemes, and a supportive team environment.
- Why this job: Make a real impact on public transit systems and enhance user experiences.
- Qualifications: Relevant electrical engineering qualification and strong customer service skills required.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Empower Public Transit, Join Vix Technology! At Vix Technology, we lead the charge in providing world‑class solutions for automatic fare collection, transit information, and transit analytics. With a remarkable track record spanning over 35 years and operations in more than 200 cities globally, we are passionate about enhancing public transit for millions of users. Our innovation is driven by the diverse perspectives of our team, and we are eager to welcome new talents who share our vision. We are currently seeking two dynamic and motivated Field Services Engineers to join our dedicated team. In this role, you will play an essential part in maintaining, troubleshooting, and supporting our state‑of‑the‑art systems, ensuring customer satisfaction while adhering to service level agreements (SLAs) and key performance indicators (KPIs). This role is open only to UK citizens or residents with indefinite leave to remain, and you must currently reside in the UK.
Key Responsibilities
- Diagnose system issues through electrical testing and Vix software monitoring tools
- Resolve hardware faults on vehicles and on‑street equipment swiftly and efficiently
- Maintain effective communication with customers regarding maintenance and fault resolution
- Drive improvements in KPI performance
- Install and commission on‑vehicle and on‑street systems
- Ensure accurate documentation of maintenance activities
- Collaborate with local teams and Configuration Engineers
- Adhere to planned maintenance schedules
- Participate in periodic meetings with Vix staff
- Foster customer satisfaction and loyalty
- Comply with Health and Safety regulations
Requirements
Essential Skills & Experience
- Relevant qualification in electrical engineering or vehicle maintenance (e.g., NVQ Level 3)
- The ability to work autonomously while maintaining high standards
- Strong organisational and time‑management skills
- Exceptional customer service skills with a focus on professionalism
- Proven experience as a field engineer, with demonstrated skills in electrical and electronic diagnostics
- Experience working under pressure and meeting tight timelines
- Strong relationship‑building capabilities with customers
Desirable Skills
- Level 4 Diploma in Vehicle Diagnostics
- Experience with Real Time Information systems
- Familiarity with GPRS communications
- Proficiency in IT systems with knowledge in basic networking
- Experience in a similar field environment
- Understanding of Quality Systems and procedures
- Sound electrical troubleshooting knowledge
- Knowledge of best engineering practices
- Accreditation in Emergency First Aid at Work and any HERS Found level NVQ Level 2
Benefits
- A great team of like‑minded professionals
- Private Healthcare
- Income Protection Scheme
- Pension
- Group Life Assurance
- Cycle to Work Scheme
- Electric Car Benefit Scheme
- Employee Assistance Programme
- Eyecare and Spectacle Vouchers
Equal Employment Opportunity Statement
Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.
Application
Sounds good? Then apply now. Add your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for UK&I citizens/residents with indefinite leave to remain in the UK&I, with current full‑time work rights for the United Kingdom, currently residing in the UK.
Field Service Engineer - Poole, Dorset employer: Vix Technology
Contact Detail:
Vix Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Poole, Dorset
✨Tip Number 1
Network like a pro! Reach out to current employees at Vix Technology on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be diagnosing system issues and resolving hardware faults, make sure you can talk confidently about your experience with electrical testing and diagnostics.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've maintained effective communication with customers in past roles. This will highlight your professionalism and commitment to customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Vix Technology team!
We think you need these skills to ace Field Service Engineer - Poole, Dorset
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your relevant qualifications and experience in electrical engineering or vehicle maintenance. We want to see how your skills align with the role, so don’t hold back!
Tailor Your CV: Customise your CV and cover letter for this specific role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into our team.
Be Professional: Remember, exceptional customer service is key! Showcase your professionalism and communication skills in your application. We’re looking for someone who can build strong relationships with our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Vix Technology
✨Know Your Stuff
Make sure you brush up on your electrical engineering and vehicle maintenance knowledge. Be ready to discuss specific experiences where you've diagnosed system issues or resolved hardware faults. This will show that you’re not just familiar with the theory, but you can apply it in real-world situations.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've provided exceptional customer service in the past. Think about times when you maintained effective communication with clients or resolved their issues swiftly. This will highlight your professionalism and relationship-building skills.
✨Show Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. They might ask how you would approach a specific fault on a vehicle or an on-street system. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your troubleshooting abilities.
✨Familiarise Yourself with Vix Technology
Do some research on Vix Technology and its products, especially around automatic fare collection and transit analytics. Understanding their systems and how they operate will not only impress your interviewers but also help you articulate how you can contribute to their mission of enhancing public transit.
