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- Tasks: Maintain and troubleshoot cutting-edge public transit systems while ensuring customer satisfaction.
- Company: Join Vix Technology, a leader in innovative public transit solutions.
- Benefits: Enjoy private healthcare, income protection, pension schemes, and more.
- Why this job: Make a real impact on public transit for millions while growing your career.
- Qualifications: Relevant electrical engineering qualification and strong customer service skills.
- Other info: Dynamic team environment with opportunities for professional development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Empower Public Transit, Join Vix Technology! At Vix Technology, we lead the charge in providing world‑class solutions for automatic fare collection, transit information, and transit analytics. With a remarkable track record spanning over 35 years and operations in more than 200 cities globally, we are passionate about enhancing public transit for millions of users. Our innovation is driven by the diverse perspectives of our team, and we are eager to welcome new talents who share our vision. We are currently seeking two (2x) dynamic and motivated Field Services Engineers to join our dedicated team.
In this role, you will play an essential part in maintaining, troubleshooting, and supporting our state‑of‑the‑art systems, ensuring customer satisfaction while adhering to service level agreements (SLAs) and key performance indicators (KPIs). If you are located in the SOUTH of England and have the skillset to match, we want you!
Key Responsibilities- Diagnose system issues through electrical testing and Vix software monitoring tools
- Resolve hardware faults on vehicles and on‑street equipment swiftly and efficiently
- Maintain effective communication with customers regarding maintenance and fault resolution
- Drive improvements in KPI performance
- Install and commission on‑vehicle and on‑street systems
- Ensure accurate documentation of maintenance activities
- Collaborate with local teams and Configuration Engineers
- Adhere to planned maintenance schedules
This role is open only to UK citizens or residents with indefinite leave to remain, and you must currently reside in the UK.
RequirementsAre you the right fit? Our ideal candidate will have:
Essential Skills & Experience- Relevant qualification in electrical engineering or vehicle maintenance (e.g., NVQ Level 3)
- The ability to work autonomously while maintaining high standards
- Strong organizational and time management skills
- Exceptional customer service skills with a focus on professionalism
- Proven experience as a field engineer, with demonstrated skills in electrical and electronic diagnostics
- Experience working under pressure and meeting tight timelines
- Strong relationship‑building capabilities with customers
- Level 4 Diploma in Vehicle Diagnostics
- Experience with Real Time Information systems
- Familiarity with GPRS communications
- Proficient in IT systems with knowledge in basic networking
- Experience in a similar field environment
- Understanding of Quality Systems and procedures
- Sound electrical troubleshooting knowledge
- Knowledge of best engineering practices
- Accreditation in Emergency First Aid at Work and any HERS Found level NVQ Level 2
What’s in it for you?
- A great team of like‑minded professionals
- Private Healthcare
- Income Protection Scheme
- Pension
- Group Life Assurance
- Cycle to Work Scheme
- Electric Car Benefit Scheme
- Employee Assistance Programme
- Eyecare and Spectacle Vouchers
How to Apply Sounds good? Then apply now. Get on board today! Add your resume and anything else to showcase why you would be a great addition to our team.
We regret that this position is only available for UK&I citizens/Residents with indefinite leave to remain in the UK&I, with current full time work rights for the United Kingdom, currently residing in the UK. No recruitment agencies, please! We won’t accept any introductions.
Equal Opportunity EmployerVix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.
Field Service Engineer (Manchester) employer: Vix Technology
Contact Detail:
Vix Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (Manchester)
✨Tip Number 1
Network like a pro! Reach out to current employees at Vix Technology on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Be ready to discuss your experience with electrical diagnostics and how you've tackled challenges in the field. Show them you're the go-to person for problem-solving!
✨Tip Number 3
Don’t forget to showcase your customer service skills! Vix Technology values professionalism, so think of examples where you’ve gone above and beyond for clients. It’s all about making that connection!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Vix team. Let’s get you on board!
We think you need these skills to ace Field Service Engineer (Manchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Field Service Engineer role. Use keywords from the job description to show we’re on the same page!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for public transit and how your background makes you a perfect fit for our team at Vix Technology.
Showcase Your Technical Skills: Don’t forget to mention your relevant qualifications and any hands-on experience with electrical diagnostics or vehicle maintenance. We love seeing how you’ve tackled challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Let’s make it happen!
How to prepare for a job interview at Vix Technology
✨Know Your Stuff
Make sure you brush up on your electrical engineering and vehicle maintenance knowledge. Familiarise yourself with the specific systems Vix Technology uses, especially in automatic fare collection and transit analytics. Being able to discuss these topics confidently will show that you're genuinely interested and prepared.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in the past. Think about specific instances where you had to troubleshoot hardware faults or improve KPI performance. This will demonstrate your hands-on experience and ability to work under pressure.
✨Customer Service is Key
Since this role involves maintaining effective communication with customers, be ready to discuss your approach to customer service. Share examples of how you've built relationships and ensured customer satisfaction in previous roles. Highlighting your professionalism will set you apart.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
