At a Glance
- Tasks: Support and maintain innovative transit technology while ensuring customer satisfaction.
- Company: Join Vix Technology, a global leader in transforming public transit solutions.
- Benefits: Enjoy private healthcare, income protection, and a focus on learning and development.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in public transit while working with cutting-edge technology.
- Qualifications: NVQ in electrical engineering or vehicle maintenance; strong customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
Make The Connection.
Vix Technology, a global leader in automatic fare collection, transit information, and transit analytics solutions, is seeking a highly skilled and experienced Field Engineer.
With a presence in over 200 city and regional transport authorities worldwide, Vix has been at the forefront of transforming fare collection for more than 35 years.
At Vix, we are committed to solving problems and delivering innovative solutions that are revolutionizing the world of public transit.
At Vix, we are a worldwide organisation that values the unique strengths derived from individual diversity within our community.
We encourage you to share your personal perspective, cultural background, and unique experiences with us – we look forward to your application!
We're on the hunt for an engaged and motivated
Field Service Engineer to support, maintain and improve products and ancillary equipment.
Your day will include corrective and preventative maintenance.
Your primary objective will be to satisfy customer requirements and ensure customer /company SLA and KPI targets and contractual obligations are fully achieved.
What will you be responsible for?
- Identify system faults through electrical testing procedures and with Vix software monitoring tools
- Rectify system, on-street hardware and on-vehicle hardware faults within SLAs
- Correspondence with customer on maintenance and fault issues
- Maintain and drive to improve KPI performance
- Installation and commissioning of on-vehicle and on-street equipment
- Maintain and update documentation accurately
- Liaise with local team and with Configuration Engineers
- Ensure compliance of planned maintenance programme
- Attend periodic progress meetings alongside other Vix staff
- Ensure customer satisfaction
- Comply with Health and Safety Standards
We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK.
This position is based in Belfast.
What does our ideal candidate look like?
Essential Skills & Experience
- NVQ or similar in electrical engineering Or Level 3 NVQ or similar in Light or Heavy Vehicle Maintenance & Repair
- Ability to work independently to deliver and maintain high standards when unsupervised
- Good organisational and time management skills
- Customer Awareness, ability to demonstrate professionalism and effectively interact with customers, delivering excellent and consistent service
- Proven experience as a field-based engineer, time-served electrical engineer or a time-served vehicle technician with a demonstrable track record of fault diagnosis of vehicle electrical/electronic systems
- Working in a pressurised environment, meeting tight deadlines
- Good customer relationship skills
Desirable
- Level 4 Diploma (or similar) in Vehicle Diagnostics
- Working on Real Time Information systems
- Experience of GPRS communications
- Working with IT systems with knowledge of applications and basic networking
- Proven experience in a similar environment
- Knowledge of Quality Systems and procedures
- Proven electrical knowledge to diagnose faults
- Ability to identify best engineering working practices
What's in it for you?
Besides the opportunity to work for a global company that is customer and people focused, we offer:
- A focus on learning and development
- A great team of like-minded professionals
- Private Healthcare
- Income Protection Scheme
- Pension
- Group Life Assurance
- Cycle to Work Scheme
- Electric Car Benefit Scheme
- Employee Assistance Programme
- Eyecare and Spectacle Vouchers
No recruitment agencies, please! We won't accept any introductions.
Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve.
We aim to have a work environment where everyone feels included and everyone can realise their full potential.
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Field Service Engineer employer: Vix Technology
VIX Technology is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about shaping the future of public transport technology. Located in the UK, we offer competitive benefits, opportunities for professional growth, and a chance to work on cutting-edge projects that make a real difference in people's lives. Join us to be part of a dynamic team where your contributions are valued and your career can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Field Service Engineer role you’re after at Vix Technology.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Vix Technology a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Vix Technology.
✨Apply Through Company Websites
When you spot a role like Field Service Engineer at Vix Technology, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Field Service Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Vix Technology a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Vix Technology specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Vix Technology
✨Brush Up on Core Engineering Principles
Before heading into the interview with Vix Technology, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Vix Technology want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
