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- Tasks: Support and maintain innovative transit technology while ensuring customer satisfaction.
- Company: Join Vix Technology, a global leader in public transit solutions.
- Benefits: Enjoy private healthcare, income protection, and a focus on learning and development.
- Why this job: Make a real impact in transforming public transit with cutting-edge technology.
- Qualifications: NVQ in electrical engineering or vehicle maintenance; strong customer service skills.
- Other info: Dynamic team environment with opportunities for career growth and diversity.
The predicted salary is between 36000 - 60000 £ per year.
Vix Technology, a global leader in automatic fare collection, transit information, and transit analytics solutions, is seeking a highly skilled and experienced Field Engineer. With a presence in over 200 city and regional transport authorities worldwide, Vix has been at the forefront of transforming fare collection for more than 35 years. At Vix, we are committed to solving problems and delivering innovative solutions that are revolutionising the world of public transit.
We are a global organisation at Vix - embracing the strength that individual diversity brings to the collective. Bring your individual orientation, cultural heritage and distinctive thinking and experience – we want to hear from you!
We're on the hunt for an engaged and motivated Field Engineer to support, maintain and improve products and ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer/company SLA and KPI targets and contractual obligations are fully achieved.
What will you be responsible for?
- Identify system faults through electrical testing procedures and with Vix software monitoring tools
- Rectify system, on-street hardware and on-vehicle hardware faults within SLAs
- Correspondence with customer on maintenance and fault issues
- Maintain and drive to improve KPI performance
- Installation and commissioning of on-vehicle and on-street equipment
- Maintain and update documentation accurately
- Liaise with local team and with Configuration Engineers
- Ensure compliance of planned maintenance programme
- Attend periodic progress meetings alongside other Vix staff
- Ensure customer satisfaction
- Comply with Health and Safety Standards
Eligibility and location
We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK. This position is based in Belfast.
What does our ideal candidate look like?
Essential Skills & Experience:
- NVQ or similar in electrical engineering
- Or Level 3 NVQ or similar in Light or Heavy Vehicle Maintenance & Repair
- Ability to work independently to deliver and maintain high standards when unsupervised
- Good organisational and time management skills
- Customer Awareness, ability to demonstrate professionalism and effectively interact with customers, delivering excellent and consistent service
- Proven experience as a field-based engineer, time-served electrical engineer or a time-served vehicle technician with a demonstrable track record of fault diagnosis of vehicle electrical/electronic systems
- Working in a pressurised environment, meeting tight deadlines
- Good customer relationship skills
Desirable
- Level 4 Diploma (or similar) in Vehicle Diagnostics
- Working on Real Time Information systems
- Experience of GPRS communications
- Working with IT systems with knowledge of applications and basic networking
- Proven experience in a similar environment
- Knowledge of Quality Systems and procedures
- Proven electrical knowledge to diagnose faults
- Ability to identify best engineering working practices
What’s in it for you?
Besides the opportunity to work for a global company that is customer and people focused, we offer:
- A focus on learning and development
- A great team of like-minded professionals
- Private Healthcare
- Income Protection Scheme
- Pension
- Group Life Assurance
- Cycle to Work Scheme
- Electric Car Benefit Scheme
- Employee Assistance Programme
- Eyecare and Spectacle Vouchers
Sounds good? Then apply now. Get on board today! Add your resume and anything else to showcase why you would be a great addition to our team.
We regret that this position is only available for UK&I citizens/Residents with indefinite leave to remain in the UK&I, with current full time work rights for the United Kingdom, currently residing in the UK.
No recruitment agencies, please! We won’t accept any introductions.
Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.
Field Service Engineer in Belfast employer: Vix Technology
Contact Detail:
Vix Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Belfast
✨Tip Number 1
Get to know the company inside out! Research Vix Technology, their products, and their values. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your application. It’s all about making those connections that could give you an edge!
✨Tip Number 3
Prepare for the technical side of things! Brush up on your electrical engineering knowledge and be ready to discuss your hands-on experience. They’ll want to see how you tackle real-world problems, so think of examples to share.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Vix team. Let’s get you on board!
We think you need these skills to ace Field Service Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience, especially in electrical engineering and fault diagnosis. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Vix Technology and how you can contribute to our mission. Keep it engaging and personal – we love to see your personality!
Showcase Your Customer Skills: Since customer satisfaction is key for us, make sure to highlight any experience you have in customer service or relationship management. We want to know how you've gone above and beyond to meet customer needs in the past.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Vix Technology
✨Know Your Stuff
Make sure you brush up on your electrical engineering knowledge and any relevant vehicle maintenance skills. Be prepared to discuss specific examples of fault diagnosis you've handled in the past, as this will show your expertise and experience in the field.
✨Customer Focus is Key
Since customer satisfaction is a big part of the role, think of instances where you've gone above and beyond for a client. Be ready to share how you effectively interacted with customers and resolved their issues, demonstrating your professionalism and commitment to service.
✨Show Your Problem-Solving Skills
Prepare to talk about how you identify and rectify system faults. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to work under pressure and meet tight deadlines while maintaining high standards.
✨Be Ready for Technical Questions
Expect some technical questions related to GPRS communications, IT systems, and basic networking. Brush up on these topics and be ready to explain how they relate to the role. This will demonstrate your readiness to tackle the challenges of the position.
