At a Glance
- Tasks: Support and improve IT infrastructure while ensuring smooth operations for global teams.
- Company: Join Vix Technology, a leader in innovative public transit solutions.
- Benefits: Enjoy private healthcare, income protection, and a focus on learning and development.
- Other info: Flexible, collaborative environment with opportunities for career growth.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: 5+ years in IT support, with skills in Windows, Linux, and cloud services.
The predicted salary is between 40000 - 50000 £ per year.
Vix Technology is a global leader in providing innovative solutions for public transit, believing that accessibility should be a standard. With over 35 years of experience and systems deployed in more than 200 cities worldwide, we take a modular approach to integrate various partners and technologies, creating best-in-class solutions. Our dynamic team consists of over 450 dedicated professionals across 12 offices globally, spanning APAC, Europe, and North America. We pride ourselves on fostering a flexible and collaborative work environment that empowers our employees to connect and excel.
The ability to attend our Manchester offices on-site, full time, 5 days per week is a requirement for this role.
We are looking for an experienced IT Infrastructure Engineer to join our team. Supporting business initiatives led by the Head of IT and based in Manchester, UK, this role serves to maintain, improve and standardise Corporate IT. You will be responsible for maintaining and supporting internal infrastructure, networking, cloud services, and corporate applications. You’ll play a crucial role in the day-to-day operations and stability of our global IT environment.
What will you be responsible for?
- Provide technical support and troubleshooting for end-user devices, networking, and SaaS applications using a follow-the-sun support model.
- Support IT leadership in delivering group-wide IT modernisation programmes, including standardisation, automation, and cloud adoption.
- Supporting corporate applications, including:
- Atlassian Suite (Jira, Confluence, Tempo)
- TeamCity and associated development tools.
- Google Workspace (Gmail, Drive, Admin Console)
- HubSpot CRM, Lucid Suite, and other SaaS applications
- Working knowledge of API integrations and troubleshooting is highly advantageous.
- Creating, maintaining, and updating internal records, registers, and technical documentation.
- Engaging with vendors for procurement, support escalation, and warranty matters.
- Operating within the ITIL framework, following best practices for incident, request, and change management.
What does our ideal candidate look like?
This role is ideal for someone who enjoys both strategic IT transformation and daily user support, with the ability to bridge modernisation initiatives and business-as-usual IT needs. Attention to detail and recognising that standardisation and documentation are essential to our success. You will be someone who loves to be social and have fun, be an approachable team member and actively contribute to the culture of the Corporate IT department and Vix Technology.
Essential Attributes
- ITIL Foundations Certification
- Tertiary qualification in Information Technology, or related discipline
- At least 5 years experience in a second-line IT support role or similar, ideally in a mixed environment (Windows, Linux, MacOS, IaaS, PaaS and SaaS offerings).
- Hands-on experience supporting Windows Server, Active Directory, and AWS environments
- Working knowledge of business applications such as Atlassian, Google Workspace, HubSpot, and development platforms
- Ability to work independently, and as part of a globally decentralised team
- Enthusiastic personality with excellent communication skills
- Relevant industry recognised certifications are considered advantageous but not essential (e.g. CCNA, ECMS, MCSA, AWS, CCP)
What’s in it for you?
Besides the opportunity to work for a global company that is customer and people focused, we offer:
- A focus on learning and development
- A great team of like-minded professionals
- Private Healthcare
- Income Protection Scheme
- Pension
- Group Life Assurance
- Cycle to Work Scheme
- Electric Car Benefit Scheme
- Employee Assistance Programme
- Eyecare and Optometry Vouchers
Sounds good? Then apply now. Get on board today! Add your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK. No recruitment agencies, please! We won’t accept any introductions.
Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.
IT Infrastructure Engineer in Manchester employer: Vix Technology & Kuba
Vix Technology is an exceptional employer that champions innovation and accessibility in public transit solutions. Located in Manchester, our collaborative work culture fosters professional growth through continuous learning opportunities and a supportive team environment. Employees enjoy comprehensive benefits, including private healthcare and a focus on work-life balance, making it a rewarding place to advance your career while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Engineer in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Vix Technology & Kuba values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Vix Technology & Kuba might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Vix Technology & Kuba!
✨Direct Apply to Vix Technology & Kuba
Let's not forget to apply directly through the Vix Technology & Kuba website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Infrastructure Engineer in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Vix Technology & Kuba.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Vix Technology & Kuba. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Vix Technology & Kuba
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
