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- Tasks: Provide IT support and troubleshoot end-user devices in a dynamic team environment.
- Company: Join Vix Technology, a global leader in public transit solutions.
- Benefits: Enjoy private healthcare, income protection, and a focus on learning and development.
- Why this job: Make a real impact in public transportation while working with cutting-edge technology.
- Qualifications: 5 years of IT support experience and strong communication skills required.
- Other info: Flexible, collaborative culture with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Make The Connection.
Vix Technology is a global leader in providing innovative solutions for public transit, believing that accessibility should be a standard. With over 35 years of experience and systems deployed in more than 200 cities worldwide, we take a modular approach to integrate various partners and technologies, creating best-in-class solutions. Our dynamic team consists of over 450 dedicated professionals across 12 offices globally, spanning APAC, Europe, and North America. We pride ourselves on fostering a flexible and collaborative work environment that empowers our employees to connect and excel.
If you are passionate about making a difference in public transportation and thrive in a team-focused atmosphere, we invite you to apply and contribute to our vision of a more connected world.
The ability to attend our Manchester offices on-site, full time, 5 days per week is a requirement for this role.
Find out more about your new workplace!
We are looking for an experienced IT Infrastructure Engineer to join our team. Supporting business initiatives led by the Head of IT and based in Manchester, UK, this role serves to maintain, improve and standardise Corporate IT. You will be responsible for maintaining and supporting internal infrastructure, networking, cloud services, and corporate applications. You’ll play a crucial role in the day-to-day operations and stability of our global IT environment.
What will you be responsible for?
- Provide technical support and troubleshooting for end-user devices, networking, and SaaS applications using a follow-the-sun support model.
- Support IT leadership in delivering group-wide IT modernisation programmes, including standardisation, automation, and cloud adoption.
- Supporting corporate applications, including:
- Atlassian Suite (Jira, Confluence, Tempo)
- TeamCity and associated development tools.
- Google Workspace (Gmail, Drive, Admin Console)
- HubSpot CRM, Lucid Suite, and other SaaS applications
- Working knowledge of API integrations and troubleshooting is highly advantageous.
- Creating, maintaining, and updating internal records, registers, and technical documentation.
- Engaging with vendors for procurement, support escalation, and warranty matters.
- Operating within the ITIL framework, following best practices for incident, request, and change management.
What does our ideal candidate look like?
This role is ideal for someone who enjoys both strategic IT transformation and daily user support, with the ability to bridge modernisation initiatives and business-as-usual IT needs. Attention to detail and recognising that standardisation and documentation are essential to our success. You will be someone who loves to be social and have fun, be an approachable team member and actively contribute to the culture of the Corporate IT department and Vix Technology.
Essential Attributes
- ITIL Foundations Certification
- Tertiary qualification in Information Technology, or related discipline
- At least 5 years experience in a second-line IT support role or similar, ideally in a mixed environment (Windows, Linux, MacOS, IaaS, PaaS and SaaS offerings).
- Hands-on experience supporting Windows Server, Active Directory, and AWS environments
- Working knowledge of business applications such as Atlassian, Google Workspace, HubSpot, and development platforms
- Ability to work independently, and as part of a globally decentralised team
- Enthusiastic personality with excellent communication skills
- Relevant industry recognised certifications are considered advantageous but not essential (e.g. CCNA, ECMS, MCSA, AWS, CCP)
What’s in it for you?
Besides the opportunity to work for a global company that is customer and people focused, we offer:
- A focus on learning and development
- A great team of like-minded professionals
- Private Healthcare
- Income Protection Scheme
- Pension
- Group Life Assurance
- Cycle to Work Scheme
- Electric Car Benefit Scheme
- Employee Assistance Programme
- Eyecare and Optometry Vouchers
Sounds good? Then apply now. Get on board today!
Add your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK.
No recruitment agencies, please! We won’t accept any introductions.
Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.
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IT Support Officer employer: Vix Technology Group
Contact Detail:
Vix Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer
✨Tip Number 1
Network like a pro! Reach out to current employees at Vix Technology on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge of the tools mentioned in the job description, like Atlassian Suite and Google Workspace. Show us you’re not just a tech whiz but also someone who can communicate effectively with the team.
✨Tip Number 3
Don’t forget to showcase your personality! Vix Technology values a fun and approachable team culture, so let your enthusiasm shine through during interviews. Share examples of how you’ve contributed to team dynamics in past roles.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Vix Technology.
We think you need these skills to ace IT Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Officer role. Highlight relevant experience, especially in IT support and any specific technologies mentioned in the job description. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for public transportation and how you can contribute to our team. Be sure to mention any experience with the tools we use, like Atlassian or Google Workspace.
Show Off Your Soft Skills: While technical skills are crucial, don’t forget to showcase your soft skills too! We love team players who can communicate well and contribute to a positive work culture. Let us know how you’ve done this in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vix Technology Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the tools and platforms mentioned in the job description like Atlassian Suite, Google Workspace, and AWS. Be ready to discuss your hands-on experience with these technologies and how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your troubleshooting skills and ability to support end-users effectively.
✨Emphasise Team Collaboration
Since this role thrives in a team-focused atmosphere, be sure to highlight your experiences working collaboratively. Talk about how you've contributed to team culture and supported colleagues in achieving common goals, as this aligns with the company's values.
✨Understand the Company’s Vision
Familiarise yourself with Vix Technology's mission and values, particularly their focus on accessibility in public transit. Be prepared to discuss how your personal values align with theirs and how you can contribute to their vision of a more connected world.