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- Tasks: Join us as a Field Services Engineer, maintaining and troubleshooting cutting-edge transit systems.
- Company: Vix Technology enhances public transit globally, with over 35 years of innovation and impact.
- Benefits: Enjoy private healthcare, income protection, pension schemes, and more perks like electric car benefits.
- Why this job: Be part of a diverse team making a real difference in public transport while developing your skills.
- Qualifications: You need an electrical engineering qualification and experience in field engineering or vehicle maintenance.
- Other info: This role is only for UK citizens or residents with indefinite leave to remain.
The predicted salary is between 36000 - 60000 £ per year.
Empower Public Transit, Join Vix Technology!
At Vix Technology, we lead the charge in providing world-class solutions for automatic fare collection, transit information, and transit analytics. With a remarkable track record spanning over 35 years and operations in more than 200 cities globally, we are passionate about enhancing public transit for millions of users. Our innovation is driven by the diverse perspectives of our team, and we are eager to welcome new talents who share our vision.
We are currently seeking two (2x) dynamic and motivated Field Services Engineers to join our dedicated team. In this role, you will play an essential part in maintaining, troubleshooting, and supporting our state-of-the-art systems, ensuring customer satisfaction while adhering to service level agreements (SLAs) and key performance indicators (KPIs).
If you are located near Dartford, West London or surrounding zones, or alternatively the Aylesbury, Bucks area and have the skillset to match, we want you!
Key Responsibilities:
- Diagnose system issues through electrical testing and Vix software monitoring tools.
- Resolve hardware faults on vehicles and on-street equipment swiftly and efficiently.
- Maintain effective communication with customers regarding maintenance and fault resolution.
- Drive improvements in KPI performance.
- Install and commission on-vehicle and on-street systems.
- Ensure accurate documentation of maintenance activities.
- Collaborate with local teams and Configuration Engineers.
- Adhere to planned maintenance schedules.
- Participate in periodic meetings with Vix staff.
- Foster customer satisfaction and loyalty.
- Comply with Health and Safety regulations.
This role is open only to UK citizens or residents with indefinite leave to remain, and you must currently reside in the UK.
Are you the right fit? Our ideal candidate will have:
Essential Skills & Experience:
- Relevant qualification in electrical engineering or vehicle maintenance (e.g., NVQ Level 3).
- The ability to work autonomously while maintaining high standards.
- Strong organizational and time management skills.
- Exceptional customer service skills with a focus on professionalism.
- Proven experience as a field engineer, with demonstrated skills in electrical and electronic diagnostics.
- Experience working under pressure and meeting tight timelines.
- Strong relationship-building capabilities with customers.
Desirable Skills:
- Level 4 Diploma in Vehicle Diagnostics.
- Experience with Real Time Information systems.
- Familiarity with GPRS communications.
- Proficient in IT systems with knowledge in basic networking.
- Experience in a similar field environment.
- Understanding of Quality Systems and procedures.
- Sound electrical troubleshooting knowledge.
- Knowledge of best engineering practices.
- Accreditation in Emergency First Aid at Work and any HERS Found level.
- NVQ Level 2.
What’s in it for you?
Besides the opportunity to work for a global company that is customer and people focused, we offer:
- A focus on learning and development
- A great team of like-minded professionals
- Private Healthcare
- Income Protection Scheme
- Pension
- Group Life Assurance
- Cycle to Work Scheme
- Electric Car Benefit Scheme
- Employee Assistance Programme
- Eyecare and Spectacle Vouchers
Sounds good? Then apply now. Get on board today!
Add your resume and anything else to showcase why you would be a great addition to our team.
We regret that this position is only available for UK&I citizens/Residents with indefinite leave to remain in the UK&I, with current full time work rights for the United Kingdom, currently residing in the UK.
No recruitment agencies, please! We won’t accept any introductions.
Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.
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Field Services Engineer employer: Vix Technology Group
Contact Detail:
Vix Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarise yourself with Vix Technology's products and services. Understanding their automatic fare collection systems and transit analytics will not only help you during the interview but also demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Vix Technology on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your troubleshooting skills and customer service excellence. Being able to articulate how you've resolved technical issues in high-pressure situations will set you apart.
✨Tip Number 4
Research the latest trends in public transit technology and electrical engineering. Showing that you're up-to-date with industry advancements can highlight your commitment to continuous learning and innovation, aligning with Vix Technology's values.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Field Services Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant qualifications, experience in electrical engineering or vehicle maintenance, and any specific achievements that demonstrate your capabilities as a field engineer.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your problem-solving skills, customer service abilities, and how you can contribute to Vix Technology's mission.
Highlight Relevant Skills: Make sure to emphasise your technical skills, such as electrical diagnostics and familiarity with IT systems. If you have any certifications or additional training, like a Level 4 Diploma in Vehicle Diagnostics, be sure to include those as well.
How to prepare for a job interview at Vix Technology Group
✨Showcase Your Technical Skills
As a Field Services Engineer, you'll need to demonstrate your expertise in electrical engineering and vehicle maintenance. Be prepared to discuss specific examples of how you've diagnosed and resolved technical issues in the past, particularly under pressure.
✨Emphasise Customer Service Experience
Exceptional customer service is crucial in this role. Share instances where you've successfully communicated with customers about maintenance and fault resolution, highlighting your ability to build strong relationships and ensure customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to troubleshoot hardware faults or improve KPI performance, and be ready to explain your thought process and actions taken.
✨Research Vix Technology
Familiarise yourself with Vix Technology's products and services, especially their automatic fare collection systems. Understanding the company's mission and values will help you align your answers with their goals and show your genuine interest in the role.
