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For Companies At a Glance
- Tasks: Assist patients and professionals with inquiries and manage orders in a dynamic environment.
- Company: Join a leading MedTech firm revolutionising diabetes care with innovative technology.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive team culture.
- Why this job: Make a real impact in healthcare while developing valuable skills in a collaborative setting.
- Qualifications: Fluency in French and Dutch is essential; experience in customer service is a plus.
- Other info: Flexible office days and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 30000 £ per year.
Offices in Camberley – hybrid working available 1-3 days working in the office per week (flexible). Salary £30K maximum. Must be business fluent in French and Dutch.
Job Duties
- Handling a wide range of incoming enquiries from patients, medical professionals, and the public.
- Providing advice and guidance on how patients can access products either through the NHS or privately.
- Dealing with stock orders and supporting the sales team with order processing.
- General administrative duties and support with the internal CRM system.
- The purpose of the role is to provide a high level of customer service and account administration.
- The successful candidate will engage with a high volume of internal and external stakeholders: as such, the role requires a high level of professionalism, attention to detail, organisation as well as a willingness to go above and beyond.
Company Overview
Our client is a leader in diabetes care technology with a glucose monitoring portfolio that aims to simplify and improve diabetes management globally. Since their inception, their goal has been to improve patient outcomes and empower their community to control their diabetes.
Job Responsibilities
- Set up and process new patient orders.
- Develop contacts with key procurement and Diabetes specialists.
- Provide effective account management and admin for all designated accounts.
- Work cross-functionally with TMs to communicate account updates and raise any issue.
- Regularly audit assigned accounts to ensure data and setup is accurate.
- Identify opportunities for improvement and implement processes for efficient workflow.
- Maintain agreed SLAs and drive customer service standards.
To Be Successful
- Essential that you speak French and Dutch, due to working in the following countries: Belgium, Luxembourg, and the Netherlands.
- Ability to build great relationships with multiple teams and patients.
- An empathetic approach to patients and customers.
- Experience in handling billing and invoice queries.
- A knowledge of the medical industry or knowledge of diabetes would be advantageous.
- Experience working with CRM and Microsoft applications.
How to Apply
If you like the sound of this opportunity and you’re ready to take the next step in your career, we would love to hear from you! Please apply now via the website or contact Alice Smith on 01225 336 335 for more information.
Clinical Support Specialist | MedTech employer: VIW
Contact Detail:
VIW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Support Specialist | MedTech
✨Tip Number 1
Make sure to brush up on your French and Dutch language skills. Since the role requires business fluency, being able to communicate effectively in both languages will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with diabetes care technology and the specific products offered by our client. Understanding their glucose monitoring portfolio will help you engage more confidently during interviews.
✨Tip Number 3
Network with professionals in the MedTech industry, especially those who have experience in diabetes care. Building connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your experience with CRM systems and how you've used them to improve customer service. Highlighting your organisational skills and attention to detail will demonstrate your suitability for the role.
We think you need these skills to ace Clinical Support Specialist | MedTech
Some tips for your application 🫡
Highlight Language Skills: Since the role requires business fluency in French and Dutch, make sure to prominently feature your language skills in your CV and cover letter. Provide specific examples of how you've used these languages in a professional context.
Showcase Customer Service Experience: Emphasise any previous experience in customer service or account management roles. Use concrete examples to demonstrate your ability to handle enquiries and provide support, especially in a medical or technical environment.
Tailor Your CV: Customise your CV to reflect the job description closely. Highlight relevant skills such as attention to detail, organisation, and your ability to work cross-functionally. Make sure to include any experience with CRM systems and Microsoft applications.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for improving patient outcomes and your understanding of the diabetes care technology sector. Mention why you are interested in this specific role and how you can contribute to the company's goals.
How to prepare for a job interview at VIW
✨Brush Up on Medical Knowledge
Make sure you have a solid understanding of diabetes care and the products offered by the company. This will not only show your interest in the role but also help you answer questions confidently.
✨Demonstrate Language Skills
Since fluency in French and Dutch is essential, be prepared to showcase your language skills during the interview. Practice answering common interview questions in both languages to demonstrate your proficiency.
✨Showcase Customer Service Experience
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you went above and beyond to assist patients or clients, as this aligns with the company's focus on high-level customer support.
✨Familiarise Yourself with CRM Systems
As the role involves working with internal CRM systems, it’s beneficial to familiarise yourself with common CRM software. Be ready to discuss any relevant experience you have and how you can leverage these tools to improve account management.
