At a Glance
- Tasks: Engage with clients to enhance their experience and drive product adoption.
- Company: Join Vivup, a leader in employee benefits and wellbeing solutions, partnered with Perkbox.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
- Why this job: Be part of a mission to revolutionise employee wellbeing and make a real impact on lives.
- Qualifications: Proven sales experience, strong communication skills, and a customer-focused mindset are essential.
The predicted salary is between 36000 - 60000 £ per year.
Does this sound like you?
You're a commercially sharp relationship-builder who knows there's a big difference between managing an account and genuinely partnering with one. You're comfortable in a boardroom and equally at home digging into platform data to tell a compelling story. You know how to spot an opportunity, navigate a tricky conversation, and still leave the client feeling heard. You care about outcomes, not just activity.
What You’ll Be Doing (in a Nutshell)
As a Strategic Client Success Manager at Perkbox, you'll own a portfolio of private sector accounts, building the kind of long‑term relationships that create real mutual value. Your focus is retention and growth: keeping clients engaged, uncovering opportunities to expand, and making sure they're getting the most from our platform every step of the way. You'll be the person clients trust, and the internal voice that keeps their needs front and centre.
Day‑to‑day You Can Expect To
- Build and manage strategic partnerships across your portfolio, working at all levels including C‑suite
- Use our internal sales framework to identify and progress upsell and expansion opportunities
- Run regular reviews and executive business reviews, connecting client goals to platform data and outcomes
- Increase product adoption by educating admins and moving clients through our Integrations Pipeline
- Deliver webinars and training sessions for admins and internal champions
- Act as the link between your clients and our Product team, nurturing a meaningful feedback loop
- Triage client queries efficiently, getting them to the right resolution point quickly
- Be a credible, trusted ambassador for Perkbox at every touchpoint
To Be Successful, You'll Have
- Proven commercial experience, with a track record of meeting and exceeding sales or upsell targets
- Confidence having difficult conversations, whether that's a cancellation risk or a complex negotiation
- A genuine customer focus, with examples of improving engagement with software products
- Strong business acumen, able to connect client goals with the right solution
- A data‑driven mindset, comfortable using insights to influence stakeholders and inform decisions
- Excellent communication skills, particularly with senior and executive‑level audiences
- Comfort with change and ambiguity, you see it as a chance to learn, not a reason to stall
Bonus points if you bring:
- Experience in a B2B SaaS or employee benefits environment
- Familiarity with NPS, NRR, or other success metrics
- A natural ability to build multi‑threaded relationships across a client organisation
Why Perkbox?
Perkbox is the employee experience platform built to care for, connect with, and celebrate employees in all areas of life.
With more than 20 years of experience across public, private, SME and corporate sectors, we support nearly 4 million employees across 7,500 organisations in the UK and Australia. From the NHS to leading private sector businesses, our platform brings together benefits, wellbeing, and recognition in one place people actually use.
From access to expert mental health services to help with the cost of everyday essentials, our range of benefits and wellbeing tools meets people where they are, at work and beyond.
We're redefining what employee benefits can be. And we're just getting started.
The Interview Process
Our Interview Process Involves 4 Main Stages
- Application
- Short call with a member of the TA team
- 30‑minute video call with Hiring Manager and one other team member
- Final Interview and task with two members of the team
Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@perkbox.com
We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations.
We're happy to offer reasonable adjustments during our hiring process. Just let us know, and we'll make it work for you. Your comfort and success matter to us!
Strategic Client Success Manager in Sheffield employer: Vivup
Vivup is an exceptional employer located in Sheffield, offering a dynamic work culture that prioritises employee growth and development. As a Strategic Client Success Partner, you will enjoy the benefits of working in a collaborative environment where your contributions directly impact client satisfaction and engagement. With a focus on transforming employee benefits, Vivup provides unique opportunities to build strategic partnerships and enhance your professional skills.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Client Success Manager in Sheffield
✨Tip Number 1
Familiarise yourself with the Perkbox and Vivup partnership. Understanding their combined offerings and how they support employee wellbeing will help you articulate your value during interviews.
✨Tip Number 2
Prepare to discuss your experience in driving customer engagement and adoption of software products. Be ready to share specific examples where you've successfully increased customer satisfaction or usage.
✨Tip Number 3
Brush up on your negotiation skills. Think of scenarios where you've turned challenging conversations into positive outcomes, as this will be crucial for the role.
✨Tip Number 4
Showcase your analytical mindset by preparing to discuss how you've used data to inform decisions in previous roles. Highlight any trends you've spotted that led to successful outcomes.
We think you need these skills to ace Strategic Client Success Manager in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in client success, sales, and customer engagement. Use specific examples that demonstrate your ability to meet and exceed targets, as well as your problem-solving skills.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their mission of improving employee wellbeing and engagement, and provide examples of how you've successfully driven customer adoption in previous roles.
Showcase Communication Skills:Since effective communication is key for this role, ensure your application reflects your ability to communicate confidently with various stakeholders. You might include examples of past experiences where you successfully navigated difficult conversations or provided timely updates.
Highlight Data-Driven Achievements:Demonstrate your analytical mindset by including any data-driven results from your previous roles. For instance, mention how you used data to inform decisions or improve customer engagement, which aligns with the company's focus on using data to drive success.
How to prepare for a job interview at Vivup
✨Showcase Your Commercial Experience
Be prepared to discuss your previous roles where you met or exceeded sales targets. Use specific examples to demonstrate how your commercial experience aligns with the goals of the Strategic Client Success Manager position.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've successfully resolved customer issues or improved engagement. Highlight your ability to find solutions that meet customer needs, as this is crucial for the role.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since you'll be interacting with senior-level customers, ensure you can convey complex ideas simply and effectively during the interview.
✨Embrace Change and Adaptability
Prepare to discuss how you've adapted to changes in previous roles. Share examples that illustrate your comfort with new ways of working and how you view change as an opportunity for growth.
