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For Companies At a Glance
- Tasks: Engage with clients to enhance their experience and drive product adoption.
- Company: Join Vivup, a leader in employee benefits and wellbeing solutions, partnered with Perkbox.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Why this job: Be part of a mission to revolutionise employee wellbeing and make a real impact on lives.
- Qualifications: Proven sales experience, strong communication skills, and a customer-focused mindset are essential.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Overview
You’ll join Vivup as a Strategic Client Success Manager, working with the Perkbox Vivup partnership to deliver a world-class benefits, wellbeing and engagement platform and to support employees across organisations.
In an exciting stride forward for both organisations, Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform. Our goal is to enable more organisations to better support and engage their employees, with solutions spanning mental health, everyday essentials, and more.
As a combined entity, we can assist more employees than ever before to live and work better through our combined expertise in the public, private, SME, and corporate sectors. Today, we collectively support more than 4 million employees across 7,500 organisations through an enhanced range of benefits and engagement solutions. Our vision is to create healthy, happy and engaged workforces by reinventing employee benefits. Together, we’re positioned to revolutionise the employee benefits landscape with transformative solutions that redefine wellbeing.
What You’ll Be Doing
- Drive adoption of the product by increasing average number of customer customisations in key, segmented areas of the portfolio
- Use the internal sales framework to confidently hold conversations with clients and build a strong and accurate pipeline
- Conduct reviews and executive reviews with clients where you pinpoint their key goals and priorities through effective discovery and tell the story of our platform and their data for maximum engagement
- Increase the number of integrated customers by focusing on education and moving admins through the Integrations Pipeline
- Run educational webinars and training sessions with Admins and internal Champions
- Curate and nurture the feedback loop between the customer and Product teams
- Be a reliable point of contact and brand ambassador for Perkbox, correctly triaging customer queries and shortening resolution times by introducing the correct solution point
What We’re Looking For
- Proven Commercial experience – experience working to sales/upsell targets with a proven track record in meeting and exceeding targets
- The ability to negotiate – you’re confident having difficult conversations relating to cancellations or issues and you see these as an opportunity to settle situations equitably
- A deep customer focus – with examples of improving customer engagement with software products
- Business acumen – you use your knowledge of business drivers and strategies to guide your actions
- Problem solving skills – you actively find solutions with customer needs in mind
- Effective communication skills – you provide confident and timely communication to internal and external stakeholders, specifically with a variety of senior level customers, including C-suite
- A data-driven & analytical mindset – spotting trends and using key data points to inform decision makers or stakeholders
- A high level of comfort and adaptability to change – you embrace different ways of working and new ways of operating. You see change as an opportunity to continually learn and improve
The Interview Process
- Short call with a member of the Talent team
- 60-minute video call with Hiring Manager and one other team member
- Final Interview and task with two members of the team
Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@vivup.co.uk
We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations.
We’re happy to offer reasonable adjustments during our hiring process. Just let us know, and we’ll make it work for you. Your comfort and success matter to us!
Seniority level
- Not Applicable
Employment type
- Other
Job function
- Other
Industries
- Human Resources Services
We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations.
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Strategic Client Success Manager employer: Vivup
Contact Detail:
Vivup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Client Success Manager
✨Tip Number 1
Familiarise yourself with the Perkbox and Vivup partnership. Understanding their combined offerings and how they support employee wellbeing will help you articulate your value during interviews.
✨Tip Number 2
Prepare to discuss your experience in driving customer engagement and adoption of software products. Be ready to share specific examples where you've successfully increased customer satisfaction or usage.
✨Tip Number 3
Brush up on your negotiation skills. Think of scenarios where you've turned challenging conversations into positive outcomes, as this will be crucial for the role.
✨Tip Number 4
Showcase your analytical mindset by preparing to discuss how you've used data to inform decisions in previous roles. Highlight any trends you've spotted that led to successful outcomes.
We think you need these skills to ace Strategic Client Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client success, sales, and customer engagement. Use specific examples that demonstrate your ability to meet and exceed targets, as well as your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their mission of improving employee wellbeing and engagement, and provide examples of how you've successfully driven customer adoption in previous roles.
Showcase Communication Skills: Since effective communication is key for this role, ensure your application reflects your ability to communicate confidently with various stakeholders. You might include examples of past experiences where you successfully navigated difficult conversations or provided timely updates.
Highlight Data-Driven Achievements: Demonstrate your analytical mindset by including any data-driven results from your previous roles. For instance, mention how you used data to inform decisions or improve customer engagement, which aligns with the company's focus on using data to drive success.
How to prepare for a job interview at Vivup
✨Showcase Your Commercial Experience
Be prepared to discuss your previous roles where you met or exceeded sales targets. Use specific examples to demonstrate how your commercial experience aligns with the goals of the Strategic Client Success Manager position.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've successfully resolved customer issues or improved engagement. Highlight your ability to find solutions that meet customer needs, as this is crucial for the role.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since you'll be interacting with senior-level customers, ensure you can convey complex ideas simply and effectively during the interview.
✨Embrace Change and Adaptability
Prepare to discuss how you've adapted to changes in previous roles. Share examples that illustrate your comfort with new ways of working and how you view change as an opportunity for growth.
