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For Companies At a Glance
- Tasks: Drive client retention and growth by managing accounts and identifying new opportunities.
- Company: Join Perkbox, a leader in innovative employee benefits with a mission to support millions.
- Benefits: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on employee wellbeing while developing your skills in account management.
- Qualifications: Customer-focused mindset, strong communication skills, and a knack for problem-solving.
- Other info: Inclusive workplace committed to diversity and providing reasonable adjustments during hiring.
The predicted salary is between 36000 - 60000 £ per year.
About the role
As a Retention & Growth Specialist at the Perkbox Vivup Group, you will be responsible for overseeing the renewal sale cycles of a large portfolio of SME and self-serve accounts, as well as identifying and positioning growth opportunities.
This role will contribute substantially to our growth journey as we continue to push the boundaries in the world of Employee Benefits. Whilst you will appreciate that retaining the client base is imperatively important, you also know that the art of true account management is tenaciously seeking opportunities for growth through positioning new benefit lines, increasing on existing services and expanding customer footprint.
Our approach is based on the belief that providing increased and ongoing value is essential for retention and building strong client relationships.
What You’ll Be Doing
- You will take a keen interest in the competitor landscape and how our value proposition compares to alternative options in the market.
- Armed with this knowledge, you will be able to identify opportunities for growth within your account set by getting under the skin of the use-cases.
- With diligent and accurate use of CRM and embracing sales processes, you will contribute to identifying trends within your allocated account set.
- Own your target and exceed via value-based selling
What We’re Looking For
- Customer orientated approach to maintaining and growing accounts
- Excellent time management skills, working with high levels of autonomy and self-direction
- Confidence engaging with senior decision makers
- Knowledge of CRM good practice
- Excellent written and verbal communication skills
- Excellent presentation skills
- Methodical and considered in your approach
- Strong levels of commercial acumen
- Pro-active
- Goal and team orientated
- Strong work ethic
- Agile and creative problem solver
Why Perkbox?
In 2025, Perkbox and Vivup came together under one name: the new and evolved Perkbox.
We joined forces to create something bigger and better – a single, unified platform built to care for, connect with, and celebrate employees in all areas of life. With more than 20 years of combined experience across public, private, SME and corporate sectors, we’re now supporting over 4 million employees across 7,500 organisations.
From access to expert mental health services to help with the cost of everyday essentials, our expanded range of benefits and wellbeing tools meets people where they are – at work and beyond.
Together, we’re redefining what employee benefits can be. And we’re just getting started.
The Interview Process
Our interview process involves 3 main stages:
- Short call with a member of the Talent team
- 60-minute video call with Hiring Manager and one other team member
- Final Interview and task with two members of the team
We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations
We\’re happy to offer reasonable adjustments during our hiring process. Just let us know, and we\’ll make it work for you. Your comfort and success matter to us!
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Retention & Growth Specialist employer: Vivup
Contact Detail:
Vivup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention & Growth Specialist
✨Tip Number 1
Get to know the company inside out! Research Perkbox and Vivup, their values, and what makes them tick. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their growth journey.
✨Tip Number 2
Practice your pitch! You’ll need to demonstrate your understanding of retention and growth strategies. Prepare examples from your past experiences where you've successfully managed accounts or identified growth opportunities. This will make you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This not only gives you insights into the company culture but also helps you build relationships that could give you an edge in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Retention & Growth Specialist
Some tips for your application 🫡
Know Your Stuff: Before you start writing, take a good look at the job description. Make sure you understand what we're looking for in a Retention & Growth Specialist. Tailor your application to highlight how your skills and experiences align with our needs.
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. Use a friendly tone, but keep it professional. We want to see your personality shine through!
Be Specific About Your Achievements: When discussing your past experiences, be specific about your achievements. Use numbers and examples to demonstrate how you've successfully managed accounts or identified growth opportunities. This will help us see the value you can bring to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our awesome team!
How to prepare for a job interview at Vivup
✨Know Your Stuff
Before the interview, dive deep into the company’s offerings and how they stack up against competitors. Understanding the value proposition will help you articulate how you can contribute to retention and growth.
✨Showcase Your CRM Skills
Be ready to discuss your experience with CRM systems. Highlight specific examples of how you've used CRM tools to identify trends or opportunities in past roles. This will demonstrate your ability to manage accounts effectively.
✨Engage with Confidence
Practice engaging with senior decision-makers. Prepare questions that show your understanding of their needs and how you can provide value. Confidence in your communication will set you apart.
✨Prepare for Value-Based Selling
Think about how you can position new benefit lines and expand existing services. Be ready to share ideas on how you would approach value-based selling during the interview, as this aligns perfectly with the role's focus.
