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- Tasks: Provide 24/7 confidential support through counselling for mental health issues.
- Company: Join Vivup, a leading Employee Assistance Programme team in Greater London.
- Benefits: Flexible full-time or part-time roles with comprehensive training and professional development.
- Why this job: Make a real difference in people's lives while developing your counselling skills.
- Qualifications: Diploma in Counselling/Psychotherapy and BACP membership required.
- Other info: Inclusive workplace committed to diversity and fair hiring practices.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are looking for a psychological care clinician to join our Employee Assistance Programme (EAP) team. You will provide 24/7 confidential support to employees via telephone, virtual and face‑to‑face counselling, addressing issues such as depression, anxiety, stress, debt advice and family matters.
Key Responsibilities
- Accept and manage referrals in line with service protocols.
- Assess and support individuals with common mental health difficulties, empowering self‑management of recovery and triaging to internal or external services where appropriate.
- Conduct client‑centred assessments and risk assessment for self‑harm or harm to others.
- Provide low‑intensity interventions using counselling skills, psychoeducation and assessment techniques.
- Make referral decisions in line with The Employee Resilience Company protocols.
- Offer self‑help CBT resources and pharmacological treatment information via face‑to‑face, phone or digital channels.
- Share relevant information with managers or key contacts within client organisations when needed.
- Work to an agreed activity contract, balancing client contacts and clinical sessions to minimise waiting times.
- Participate in multidisciplinary meetings to discuss referrals and ongoing care.
- Accurately record clinical activity and outcomes using CORE‑Net, and maintain compliant clinical records in line with protocols.
- Collaborate closely with colleagues on step‑up and step‑down pathways within a stepped‑care model.
- Integrate work‑related and employment factors into the therapeutic process.
- Practise from an inclusive, recovery‑focused values base recognising and respecting diversity.
Qualifications & Experience
- Diploma in Counselling and/or Psychotherapy (minimum Level 4).
- Registered or accredited membership with BACP or similar professional body (essential).
- Experience working in a fast‑paced environment.
- Enhanced DBS check, or willingness for the company to arrange one.
- Experience in the mental health or EAP sector.
- Experience carrying out psychological assessments with validated tools.
Benefits & Working Hours
- Roles are available full‑time or part‑time (minimum four days per week) with rotational shifts of 8 am–4 pm and 12 pm–8 pm, plus occasional on‑call work up to three times per year.
- We offer comprehensive onboarding, training, one‑to‑one supervision, peer supervision and a monthly professional development programme.
EEO Statement
We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations. We are happy to offer reasonable adjustments during our hiring process.
Immediate Support Counsellor employer: Vivup
Contact Detail:
Vivup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Immediate Support Counsellor
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for counselling roles and practice your responses. We want you to feel confident and ready to showcase your skills and experience when it’s time to shine.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of great roles waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Immediate Support Counsellor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Immediate Support Counsellor role. Highlight your relevant experience in mental health and counselling, and don’t forget to mention any qualifications that match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing support and how your skills align with our values at Vivup. Keep it concise but impactful!
Showcase Your Experience: When detailing your experience, focus on specific examples where you’ve successfully supported individuals with mental health issues. We love seeing real-life applications of your skills, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Vivup
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of the Immediate Support Counsellor role. Brush up on your knowledge of common mental health issues and the techniques used in low-intensity interventions. This will help you answer questions confidently and show that you’re ready to hit the ground running.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your skills in psychological assessments and client-centred care. Think about times when you’ve successfully managed referrals or collaborated with colleagues, as these experiences will resonate well with the interviewers.
✨Emphasise Inclusivity
Since the company values diversity and inclusivity, be ready to discuss how you respect and integrate different backgrounds into your therapeutic practice. Share any relevant experiences that highlight your commitment to creating a fair and supportive environment for all clients.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could include inquiries about the team dynamics, the onboarding process, or how they measure success in the role. It shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
