At a Glance
- Tasks: Support customers and enhance their experience through innovative digital communication.
- Company: Join a mission-driven company focused on health and sustainability.
- Benefits: Flexible hybrid work, competitive salary, and a supportive team culture.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a transformative journey that bridges human and AI interactions.
- Qualifications: Experience in customer service and strong problem-solving skills required.
The predicted salary is between 34650 - 42350 £ per year.
We have a core belief that our toxic, sedentary lifestyles are making humans, and the planet, sick. So, we’re on a mission to change it.
As part of our evolution from Customer Services to Vivo Support, we’re redefining how we support our global community.
The Vivo Support Specialist plays a key role in bridging human and AI-driven service experiences - taking ownership of escalations, supporting platform performance, and contributing to cross-functional initiatives that shape how customers experience Vivobarefoot at every touchpoint.
This role is not a traditional contact centre position - it’s about solving problems, supporting platform evolution, and driving proactive communication in partnership with teams across product, logistics, ecommerce, and social.
This is a full-time position, with 40 hours worked over 5 days each week. Weekend shifts are worked on a rotating basis.
Hybrid between working remotely and at either of our office spaces based in Wrington, Bristol OR London (dependent on the location of the successful candidate).
You'll be required to attend your closest site a minimum of 1 day per month.
- Where you’ll play
- Act as the first point of escalation for AI-handled contacts across all channels (chat, email, and emerging).
- Confidently manage customer interactions via digital channels and handle select phone or video escalations where human connection is needed.
- Collaborate with our social media and brand teams to manage proactive communications and responses on public-facing platforms.
- Lead or support smaller initiatives related to reviews platforms, trust-building content, and external feedback sites.
- Partner with logistics and carrier teams to troubleshoot post-purchase issues, including delivery errors and tracking gaps.
- Work closely with ecommerce and product teams on feature updates, customer-impacting releases, and launch readiness from a support lens.
- Monitor, support, and contribute to the management of AI support bots, helping to optimise performance, review handovers, and train/improve automations.
- Support internal documentation and knowledge sharing that helps the wider Vivo Support team remain aligned on new processes and escalations.
- All About You
- Experience in a customer-facing, digital service, or experience-led operational role (not necessarily a call centre).
- Comfortable working across chat, email, and live communication tools like phone or video where required.
- A natural troubleshooter and problem-solver who enjoys collaborating with different teams.
- Strong communication skills and the ability to handle sensitive or public interactions with clarity, empathy, and professionalism.
- Familiarity with Zendesk or similar support platforms is helpful; a willingness to learn is essential.
- Bonus if you’ve worked alongside AI, bots, or knowledge systems.
- Calm under pressure and confident owning a situation from start to resolution.
Vivobarefoot believes that diversity is the essence of its ecosystem.
We encourage diversity of thought and believe that it enables creativity and innovation to flourish.
Our mission is to create a fair and equitable workplace where people thrive and are empowered to become their true selves at work.
We believe that feedback and fostering collaboration will allow employees to blaze new trails and enjoy every aspect of the Vivobarefoot community.
Every opportunity for recruiting a new member of the Vivobarefoot community should be an opportunity for us to introduce fresh perspectives, talent, and skills into our community.
Therefore, our commitment is to recruit regardless of race, colour, nationality, religion, sexual orientation, disability, mental health illness, marital or parental status, national or social origin, gender identity, age or any other characteristics protected by law.
We look forward to walking this barefoot journey with you!
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Vivo Support Specialist employer: Vivobarefoot
Vivobarefoot is an exceptional employer that prioritises the well-being of its employees while fostering a vibrant and supportive work culture. Located in the heart of Greater London, the company offers generous holiday allowances, private medical healthcare, and exclusive employee discounts, making it an attractive place for those passionate about health and wellness. With ample opportunities for personal and professional growth, joining Vivobarefoot means being part of a mission-driven team dedicated to changing lifestyles.
StudySmarter Expert Advice🤫
We think this is how you could land Vivo Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vivobarefoot. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vivobarefoot before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Vivo Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vivobarefoot:Your cover letter is your chance to shine! Tell us why you want to work at Vivobarefoot specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vivobarefoot!
How to prepare for a job interview at Vivobarefoot
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
