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For Companies At a Glance
- Tasks: Manage customer support escalations and enhance digital interactions.
- Company: Sustainable footwear company in Greater London with a focus on wellbeing.
- Benefits: Dynamic work environment, emphasis on diversity, and periodic office presence.
- Why this job: Join a mission-driven team and redefine customer experiences in a growing industry.
- Qualifications: Strong communication skills and problem-solving abilities under pressure.
- Other info: Great opportunity for personal growth in a supportive atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
A sustainable footwear company in Greater London is seeking a Vivo Support Specialist to redefine customer support experiences. In this role, you will manage escalations and collaborate across various teams to enhance customer interactions through digital channels.
Ideal candidates have strong communication skills, enjoy problem-solving, and can work calmly under pressure. The position requires periodic office presence and offers a dynamic work environment with a focus on wellbeing and diversity.
Remote AI Support Specialist & Escalations employer: Vivobarefoot
Contact Detail:
Vivobarefoot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote AI Support Specialist & Escalations
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and problem-solving. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during interviews. Use clear examples from past experiences where you successfully managed escalations or improved customer interactions. This will highlight your fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote AI Support Specialist & Escalations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the AI Support Specialist role. Highlight your communication skills and problem-solving abilities, as these are key for redefining customer support experiences.
Showcase Relevant Experience: When detailing your past roles, focus on experiences that demonstrate your ability to manage escalations and collaborate with teams. We want to see how you've enhanced customer interactions in previous positions.
Be Authentic: Let your personality shine through in your application. We value diversity and wellbeing, so don’t hesitate to share what makes you unique and how you can contribute to our dynamic work environment.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Vivobarefoot
✨Know the Company Inside Out
Before your interview, take some time to research the sustainable footwear company. Understand their mission, values, and recent initiatives. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Vivo Support Specialist, strong communication is key. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. Practising clear and concise responses will demonstrate your ability to handle escalations smoothly.
✨Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues or escalations. Think of real-life examples where you successfully resolved problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Your Adaptability
Working in a dynamic environment means being adaptable. Be ready to discuss times when you had to adjust quickly to changes or work under pressure. Highlighting your calmness in such situations will resonate well with the interviewers.
