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- Tasks: Manage B2B client relationships and oversee the order lifecycle from entry to shipping.
- Company: Vivobarefoot is a regenerative footwear brand focused on reconnecting people with nature.
- Benefits: Enjoy 25 days holiday, private medical cover, free footwear, and a personal growth fund.
- Why this job: Join a mission-driven company making a positive impact on health and the planet.
- Qualifications: 2+ years in customer service or sales support, ideally in retail or footwear.
- Other info: Hybrid work model with 2 days in a beautiful nature office.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the B2B Client Operations Manager role at Vivobarefoot
Location: Barley Wood, North Somerset (Hybrid – circa 2 days per week in our beautiful nature home office)
Salary: £competitive
Type: Full-time
We\’re Vivobarefoot, a regenerative footwear company on a mission to reconnect people with the natural world. We\’re looking for a B2B Client Operations Manager to own and optimise the experience for our wholesale partners, ensuring smooth order processing, excellent service, and strong client relationships.
What You\’ll Do
Be the key point of contact for B2B client support and relationship management
Oversee the full lifecycle – from entry to shipping, returns and invoicing
Work cross‐functionally with Sales, Logistics, Warehouse and Finance
Drive process improvements and develop SOPs for scaling operations
Track performance metrics (like OTIF) and present data‐driven insights
What You\’ll Bring
2+ years in Customer service or sales support (ideally in retail or footwear)
Experience working with B2B customers in a retail or wholesale environment
Experience with platforms like NetSuite or SAP
Organised, detail‐focused and calm under pressure
A collaborative, customer‐first mindset
What You\’ll Get
25 days\’ holiday + 4 wellbeing/volunteering days + your birthday off
Private medical & mental health cover
Livebarefoot Fund (up to £1,000/year for personal growth)
Free seasonal footwear + discounts
5% matched pension, parental leave, travel allowance and more
We\’d love to hear from you, if you have the experience we need and want to help us grow a business that\’s making people, and the planet, healthier from the ground up.
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B2B Client Operations Manager employer: Vivobarefoot
Contact Detail:
Vivobarefoot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2B Client Operations Manager
✨Tip Number 1
Familiarise yourself with the B2B landscape, especially in retail and footwear. Understanding the specific challenges and needs of wholesale partners will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the industry, particularly those who have experience with platforms like NetSuite or SAP. This can provide you with insights and potentially valuable connections that could benefit your application.
✨Tip Number 3
Prepare to discuss your experience in customer service and sales support by highlighting specific examples where you've improved processes or enhanced client relationships. This will demonstrate your capability to excel in the role.
✨Tip Number 4
Research Vivobarefoot's mission and values thoroughly. Being able to articulate how your personal values align with their commitment to sustainability and wellness can make a strong impression during interviews.
We think you need these skills to ace B2B Client Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the B2B Client Operations Manager position at Vivobarefoot. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer service or sales support, particularly in a B2B context. Mention any specific platforms you’ve worked with, like NetSuite or SAP, to demonstrate your technical proficiency.
Showcase Your Skills: Illustrate your organisational skills and ability to work under pressure in your application. Provide examples of how you've successfully managed client relationships or improved processes in previous roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the mission of Vivobarefoot. Explain why you want to join their team and how your values align with theirs, especially regarding sustainability and wellness.
How to prepare for a job interview at Vivobarefoot
✨Understand the Company Mission
Before your interview, take some time to research Vivobarefoot's mission and values. Understanding their commitment to reconnecting people with the natural world will help you align your answers with their ethos and demonstrate your genuine interest in the role.
✨Showcase Your B2B Experience
Be prepared to discuss your previous experience with B2B clients, particularly in retail or wholesale environments. Highlight specific examples of how you've managed client relationships and improved processes, as this will be crucial for the B2B Client Operations Manager role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Prepare scenarios where you've successfully navigated challenges in order processing or client management, showcasing your organisational skills and calmness under pressure.
✨Familiarise Yourself with Relevant Tools
Since experience with platforms like NetSuite or SAP is mentioned in the job description, make sure you're familiar with these systems. If you have experience using similar tools, be ready to discuss how you can quickly adapt to new software to optimise operations.
