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- Tasks: Manage B2B client relationships and optimise order processes for wholesale partners.
- Company: Join Vivobarefoot, a regenerative footwear brand committed to sustainability.
- Benefits: Enjoy 25 days holiday, private medical cover, and discounts on footwear.
- Why this job: Make a positive impact on people and the planet while growing your career.
- Qualifications: 2+ years in customer service or sales support, ideally in retail.
- Other info: Hybrid work model with a beautiful nature office and strong team culture.
The predicted salary is between 36000 - 60000 £ per year.
Location: Barley Wood, North Somerset (Hybrid - circa 2 days per week in our beautiful nature home office)
Salary: £competitive | Type: Full-time
We’re Vivobarefoot, a regenerative footwear company on a mission to reconnect people with the natural world. We are looking for a B2B Client Operations Manager to own and optimise the experience for our wholesale partners, ensuring smooth order processing, excellent service, and strong client relationships.
What You’ll Do
- Be the key point of contact for B2B client support and relationship management
- Oversee the full order lifecycle - from entry to shipping, returns and invoicing
- Work cross-functionally with Sales, Logistics, Warehouse and Finance
- Drive process improvements and develop SOPs for scaling operations
- Track performance metrics (like OTIF) and present data-driven insights
What You’ll Bring
- 2+ years in Customer service or sales support (ideally in retail or footwear)
- Experience working with B2B customers in a retail or wholesale environment
- Experience with platforms like NetSuite or SAP
- Organised, detail-focused and calm under pressure
- A collaborative, customer-first mindset
What You’ll Get
- 25 days’ holiday + 4 wellbeing/volunteering days + your birthday off
- Private medical & mental health cover
- Livebarefoot Fund (up to £1,000/year for personal growth)
- Free seasonal footwear + discounts
- 5% matched pension, parental leave, travel allowance and more
We'd love to hear from you if you’ve got the experience we need and you want to help us grow a business that’s making people, and the planet, healthier from the ground up!
B2B Client Operations Manager employer: Vivobarefoot ltd.
Contact Detail:
Vivobarefoot ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2B Client Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Vivobarefoot. A friendly chat can sometimes lead to a referral, which is golden when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching Vivobarefoot’s mission and values. Show us how your experience aligns with our goal of reconnecting people with nature. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your answers to common interview questions, but don’t sound rehearsed. We want to see your personality shine through! Use examples from your past roles to demonstrate your skills in customer service and B2B operations.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in our minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the B2B Client Operations Manager position!
We think you need these skills to ace B2B Client Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the B2B Client Operations Manager role. Highlight your experience in customer service and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about working with wholesale partners and how your background makes you the perfect fit for Vivobarefoot. Keep it engaging and personal!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to optimise processes and improve client relationships. Numbers and metrics can really make your application stand out to us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Vivobarefoot ltd.
✨Know Your B2B Basics
Make sure you brush up on your knowledge of B2B operations, especially in the retail or footwear sector. Understand the order lifecycle and be ready to discuss how you've managed client relationships in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've driven process improvements or developed standard operating procedures (SOPs) in previous roles. This will demonstrate your ability to optimise operations and handle challenges effectively.
✨Familiarise Yourself with Relevant Tools
If you have experience with platforms like NetSuite or SAP, be ready to talk about it! If not, do a bit of research to understand how these systems work and how they can benefit B2B operations.
✨Emphasise Your Customer-First Mindset
Vivobarefoot values a collaborative approach, so be prepared to discuss how you prioritise customer service. Share specific instances where you went above and beyond for a client, showcasing your commitment to excellent service.
