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For Companies At a Glance
- Tasks: Coordinate service visits, manage engineer schedules, and handle customer queries.
- Company: Join a well-established company in the West Midlands with a collaborative culture.
- Benefits: Enjoy a full-time role with opportunities for career growth in a dynamic environment.
- Why this job: Perfect for those who thrive in fast-paced settings and love teamwork.
- Qualifications: Requires 2 years of experience in service coordination and strong communication skills.
- Other info: Ideal for tech-savvy individuals comfortable with web-based systems.
The predicted salary is between 28800 - 43200 £ per year.
Location: West Midlands
Employment Type: Full-time
Join a Company That Values Your Contribution
We are working with a well-established company in the West Midlands that is looking to hire a Site Services Administrator to join their dynamic and growing Site Services team. This is a brilliant opportunity to build your career in a collaborative, forward-thinking environment.
What We Are Looking For:
- At least 2 years of experience booking and coordinating service or engineering visits in a technical or field services setting.
- Confident in handling customer enquiries by phone and email in a professional, friendly manner.
- Proven ability to coordinate effectively between customers, engineers, and internal teams.
- Comfortable using web-based systems for data entry, document uploads, and maintaining online accounts.
What You Will Be Doing:
- Organise commissioning and rectification visits, liaising with customers and engineers.
- Maintain and update engineer diaries, adjusting for cancellations or last-minute changes.
- Respond to customer queries promptly and professionally.
- Collaborate with engineers to ensure all technical, site, and customer information is up to date.
- Monitor system faults, arrange rectification visits, and assign engineers accordingly.
- Maintain the Smart Scan portal: upload certificates, drawings, contract details, and more.
- Set up and manage customer web accounts.
- Ensure all pre- and post-commissioning information is captured and updated as needed.
Why This Role?
If you are someone who thrives in a fast-paced environment, loves being at the heart of operations, and enjoys working closely with both customers and technical teams, we would love to hear from you!
Get in touch to learn more about this opportunity.
Site Services Administrator employer: Vivo Talent
Contact Detail:
Vivo Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Services Administrator
✨Tip Number 1
Familiarise yourself with the specific software and web-based systems mentioned in the job description. Being comfortable with these tools will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Prepare examples from your past experience where you've successfully coordinated between customers and technical teams. Highlighting your ability to manage communication effectively will show that you're a great fit for the role.
✨Tip Number 3
Practice responding to common customer queries related to service bookings. Being able to articulate your responses clearly and confidently will showcase your customer service skills during the interview.
✨Tip Number 4
Research the company’s values and culture. Understanding what they stand for will help you align your answers with their expectations and demonstrate that you’re genuinely interested in being part of their team.
We think you need these skills to ace Site Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in booking and coordinating service visits. Emphasise any technical or field services roles you've held, and showcase your ability to handle customer enquiries professionally.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the Site Services Administrator role. Mention specific examples of how you've successfully coordinated between customers and engineers in previous positions.
Highlight Relevant Skills: In your application, clearly outline your skills in using web-based systems for data entry and document management. Provide examples of how you've maintained online accounts or managed diaries effectively.
Showcase Your Communication Skills: Since the role requires handling customer queries, include examples in your application that demonstrate your strong communication skills, both written and verbal. This will show that you can interact with customers in a friendly and professional manner.
How to prepare for a job interview at Vivo Talent
✨Showcase Your Coordination Skills
Be prepared to discuss your experience in booking and coordinating service visits. Highlight specific examples where you successfully managed schedules and liaised between customers and engineers.
✨Demonstrate Customer Service Excellence
Since the role involves handling customer enquiries, practice answering common questions professionally and friendly. Share instances where you resolved customer issues effectively.
✨Familiarise Yourself with Relevant Systems
Research any web-based systems mentioned in the job description. If possible, get comfortable with similar platforms to show your tech-savviness during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time situations. Think of scenarios where you had to adapt quickly to changes or manage multiple priorities.
