At a Glance
- Tasks: Provide 1st and 2nd Line IT support in a fast-paced environment.
- Company: Join a dynamic team in Kingston-Upon-Thames with a focus on customer service.
- Benefits: Gain valuable experience in IT support with potential for contract extension.
- Other info: Opportunity to work onsite or hybrid during a busy period.
- Why this job: Enhance your tech skills while making a real difference for users.
- Qualifications: Previous IT support experience, strong troubleshooting skills, and a positive attitude.
The predicted salary is between 31500 - 38500 £ per year.
We are currently looking for a 2nd Line Support Analyst to join a busy environment on an initial 3-month contract. The role will suit someone with previous 2nd Line IT Support experience, although strong 1st Line Analysts with good technical knowledge and experience working on ticketing systems will also be considered. The successful candidate will be joining a high volume support environment with workloads expected to increase significantly heading into the Christmas period. As a result, personality, attitude and the ability to work well under pressure will be just as important as technical ability.
Key Responsibilities:
- Provide 1st and 2nd Line IT support to users across the business
- Log, manage and resolve incidents through the relevant ticketing system
- Troubleshoot hardware, software and Microsoft Office-related issues
- Escalate more complex technical issues where required
- Work effectively within a high-volume support environment
- Provide a professional and customer-focused service to users
- Prioritise and manage tickets effectively in line with agreed processes
- Support the wider IT team with day-to-day technical requirements
Key Skills & Experience:
- Previous experience in an IT Service Desk / Support environment
- Ideally 2nd Line Support experience
- Strong 1st Line experience will also be considered
- Experience working with IT ticketing systems
- Good knowledge of Microsoft Office / Microsoft 365
- Strong troubleshooting and problem-solving skills
- Experience working in a fast-paced, high-volume environment
- Retail or customer-facing environment experience would be advantageous
- Strong communication and interpersonal skills
- Positive attitude and professional approach
Further job details available upon application.
Service Desk Analyst employer: Vivo Talent
Join a leading commercial property business in Central London, where you will play a pivotal role in shaping the health and safety strategy across a diverse portfolio. With a strong commitment to employee development and a proactive health and safety culture, this company offers competitive day rates and the opportunity to work alongside senior leadership in a dynamic environment. Experience a collaborative work culture that values expertise and fosters professional growth, making it an excellent employer for those seeking meaningful contributions in the health and safety sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Vivo Talent.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Vivo Talent. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Vivo Talent.
How to prepare for a job interview at Vivo Talent
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Vivo Talent's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Vivo Talent offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
