Service Desk Technician / Service Desk / 2nd Line / 1st Line / O365 / Microsoft / Permanent / Onsite / Twickenham
Vivo Talent is working with a growing organisation based in Twickenham to recruit a Service Desk Technician into their team. They require an individual that will join the team and offer both 1st and 2nd line support to the wider business both internally and externally.
As the Service Desk Technician, you will play a key role in supporting IT applications and services across various sites to ensure resilience and optimisation within these areas. While offering this support, there will be an opportunity for you to grow and expand your skill set.
This is a fantastic opportunity for a Service Desk Technician to take the next step in their career.
Responsibilities
- Work with the wider Service Desk team to ensure delivery of the key SLAs and KPIs.
- Deliver excellent customer service to all key stakeholders both internally and externally.
- Classify and prioritise problems, document their causes and implement remedies.
- Support user hardware and business applications.
- Work with third parties to ensure that the required level of service is received from all the suppliers.
Requirements
- Service desk experience (1st & 2nd line)
- Microsoft Systems
- Office 365
- Ticketing Systems
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Service Desk Technician in London employer: Vivo Talent
Join a leading commercial property business in Central London, where you will play a pivotal role in shaping the health and safety strategy across a diverse portfolio. With a strong commitment to employee development and a proactive health and safety culture, this company offers competitive day rates and the opportunity to work alongside senior leadership in a dynamic environment. Experience a collaborative work culture that values expertise and fosters professional growth, making it an excellent employer for those seeking meaningful contributions in the health and safety sector.
