Service Desk Analyst / 2ndLine / 1stLine / Microsoft / O365 / Contract / Inside IR35 / 3 month / Kingston-Upon-Thames / Onsite / Hybrid
We are currently looking for a 2nd Line Support Analyst to join a busy environment on an initial 3-month contract.
The role will suit someone with previous 2nd Line IT Support experience, although strong 1st Line Analysts with good technical knowledge and experience working on ticketing systems will also be considered.
The successful candidate will be joining a high volume support environment with workloads expected to increase significantly heading into the Christmas period. As a result personality, attitude and the ability to work well under pressure will be just as important as technical ability.
Key Responsibilities:
- Provide 1st and 2nd Line IT support to users across the business
- Log, manage and resolve incidents through the relevant ticketing system
- Troubleshoot hardware, software and Microsoft Office-related issues
- Escalate more complex technical issues where required
- Work effectively within a high-volume support environment
- Provide a professional and customer-focused service to users
- Prioritise and manage tickets effectively in line with agreed processes
- Support the wider IT team with day-to-day technical requirements
Key Skills & Experience:
- Previous experience in an IT Service Desk / Support environment
- Ideally 2nd Line Support experience
- Strong 1st Line experience will also be considered
- Experience working with IT ticketing systems
- Good knowledge of Microsoft Office / Microsoft 365
- Strong troubleshooting and problem-solving skills
- Experience working in a fast-paced, high-volume environment
- Retail or customer-facing environment experience would be advantageous
- Strong communication and interpersonal skills
- Positive attitude and professional approach
Further job details available upon application.
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Service Desk Analyst in East Horsley employer: Vivo Talent
Join a leading commercial property business in Central London, where you will play a pivotal role in shaping the health and safety strategy across a diverse portfolio. With a strong commitment to employee development and a proactive health and safety culture, this company offers competitive day rates and the opportunity to work alongside senior leadership in a dynamic environment. Experience a collaborative work culture that values expertise and fosters professional growth, making it an excellent employer for those seeking meaningful contributions in the health and safety sector.
