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- Tasks: Lead CRM transformation by improving business processes and engaging with stakeholders.
- Company: Join a growing organisation focused on innovative CRM solutions.
- Benefits: Flexible contract, potential for extension, and collaborative work environment.
- Why this job: Make a real impact in transforming customer experiences through effective CRM strategies.
- Qualifications: Experience in business analysis, process improvement, and CRM systems.
- Other info: Opportunity to enhance your skills in a dynamic and supportive setting.
The predicted salary is between 36000 - 60000 £ per year.
Location: West Midlands
Contract: 6 months, 3 days per week, with possibility to extend
Overview: Opportunity to join a growing organisation delivering a CRM transformation across Sales, Marketing and Customer Service. This role will focus on defining, improving and implementing business processes aligned to a new CRM platform.
Key Responsibilities
- Engage with cross-functional stakeholders to gather requirements
- Lead process mapping workshops (current and future state)
- Translate business needs into clear documentation
- Support CRM implementation, system design and UAT
- Manage risks, issues and support change/adoption activities
Requirements
- Experience in business analysis or process improvement
- Strong stakeholder management and workshop facilitation skills
- Experience working with CRM systems (e.g. Salesforce, Dynamics, HubSpot)
- Strong communication and organisational abilities
Desirable
- CRM implementation experience
- Understanding of sales, marketing or customer service processes
Business Process Manager (CRM Transformation) employer: Vivo Talent
Contact Detail:
Vivo Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Process Manager (CRM Transformation)
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM space and let them know you're on the hunt for a Business Process Manager role. You never know who might have the inside scoop on opportunities or can refer you directly.
✨Tip Number 2
Prepare for those interviews by brushing up on your process mapping skills. Be ready to discuss how you've engaged with stakeholders in the past and how you’ve successfully led workshops. Show them you’re the go-to person for translating business needs into actionable plans!
✨Tip Number 3
Don’t forget to showcase your CRM experience! Whether it’s Salesforce, Dynamics, or HubSpot, make sure you highlight your hands-on experience and any successful implementations you've been part of. This will set you apart from the competition.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you nail that application process. Plus, applying directly shows your enthusiasm and commitment to joining our team in this exciting CRM transformation journey.
We think you need these skills to ace Business Process Manager (CRM Transformation)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Process Manager role. Highlight your experience in business analysis and process improvement, especially with CRM systems. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM transformation and how your past experiences make you the perfect fit for this role. Let us know what excites you about working with us!
Showcase Your Stakeholder Management Skills: Since this role involves engaging with cross-functional stakeholders, be sure to highlight any relevant experiences. Share examples of how you've successfully managed relationships and facilitated workshops in the past. We love a good story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Vivo Talent
✨Know Your CRM Systems
Make sure you brush up on your knowledge of CRM systems like Salesforce, Dynamics, or HubSpot. Be ready to discuss your experience with these platforms and how you've used them to improve business processes in the past.
✨Engage with Stakeholders
Prepare to talk about your experience in engaging with cross-functional stakeholders. Think of specific examples where you gathered requirements or facilitated workshops, as this will show your ability to manage relationships effectively.
✨Showcase Your Process Mapping Skills
Be ready to discuss your approach to process mapping. You might even want to bring a sample of your work or describe a project where you successfully defined and improved business processes. This will demonstrate your hands-on experience.
✨Communicate Clearly
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your responses and ensure you can convey your ideas effectively during the actual interview.