At a Glance
- Tasks: Lead and design the account management function for a thriving B2B tech company.
- Company: Established B2B technology and services business in the North West.
- Benefits: Extremely competitive salary, leading bonus, and comprehensive benefits.
- Other info: Join the senior leadership team and drive strategic relationships at board level.
- Why this job: Shape a new team and make a significant impact on customer retention and growth.
- Qualifications: Proven leadership in account management or customer success with strong commercial acumen.
The predicted salary is between 44775 - 54725 £ per year.
North West - England — 5 days a week on site | Salary is Extremely Competitive, with a Leading Bonus.
First things first: this is a five-days-a-week , in-the-office role in the Northwest. No hybrid, no compressed weeks. If that's a dealbreaker, this isn't the one.
Still reading? Good, because the job itself is a rare one.
A well-established B2B technology and services business is hiring a Director of Account Management to take charge of its UK customer base, with oversight of building the account management function properly for the first time.
There's a team of over 40 already, and managers reporting into you, but the structure around them is yours to design.
- How accounts are segmented
- who owns what
- how performance gets measured
- what a good account review actually looks like.
It's a blank sheet, which is the appeal and also the challenge.
You’ll own the numbers that matter most
- Retention
- Growth from existing customers
- Account profitability.
The retention bar is high. Customers stay, and the expectation is that they keep staying.
A big part of this is making sure your team spots risk early rather than reacting when notice lands.
Alongside that, you’ll be expected to grow revenue from accounts you already have, which means building a real pipeline of expansion opportunities rather than hoping upsell happens.
You’ll keep a hand in directly too.
A small number of strategic accounts will be yours personally, and those relationships run at board level, so you need to be credible sitting in front of C-suite customers talking about their operation rather than your product.
The rest of it covers tightening the journey from contract signature through to customers actually using what they’ve bought, and working closely with Sales, Customer Success, Operations and delivery teams.
You’ll sit on the senior leadership team for the UK business.
- What they’re looking for
- Someone who has led account management, customer success or sales teams through other managers, and can point to retention and growth numbers they personally owned.
- Ideally someone who has built or rebuilt a function rather than only inherited a working one. Strong commercial .
- Comfortable with data, because this business runs on it Experience of subscription or contracted revenue models is important.
Knowing what actually drives customers to leave, and having done something about it, matters more than the sector you did it in.
The details
Five days on site in the North West. Competitive salary, bonus, and benefits.
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Director of Account Management in Nottingham employer: Vivo Talent Solutions
Vivo Talent Solutions is an exceptional employer, offering a dynamic work culture that values collaboration and innovation in the heart of Birmingham. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive in their careers while enjoying a competitive salary and flexible hybrid working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Account Management in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vivo Talent Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vivo Talent Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Director of Account Management in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vivo Talent Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Vivo Talent Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vivo Talent Solutions!
How to prepare for a job interview at Vivo Talent Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
