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For Companies At a Glance
- Tasks: Assist customers with financial queries and maintain accurate records.
- Company: Join a dynamic organisation in the heart of Birmingham.
- Benefits: Enjoy hybrid work options and full training for career growth.
- Why this job: Be part of a supportive team making a real impact in financial services.
- Qualifications: Customer service experience preferred; financial background is a plus.
- Other info: Opportunity to progress your career in a forward-thinking business.
The predicted salary is between 19200 - 24000 £ per year.
Location: Birmingham City Centre - Hybrid
Employment Type: Full-time
About Us
We are hiring on behalf of a dynamic organisation for a Customer Service Associate role! This is a fantastic opportunity to play a key role in delivering outstanding service to both internal and external stakeholders. With full training provided, you’ll have the chance to grow within the role and progress your career within a supportive and forward-thinking business.
Key Responsibilities
- Handle inbound and outbound customer enquiries professionally and efficiently
- Assist customers with queries relating to mortgages, loans, and related financial products
- Maintain accurate records of customer interactions and transactions
- Educate customers on our products, services, and policies
- Collaborate with internal teams to ensure smooth service delivery
What We’re Looking For
- Proven experience in a customer-facing role
- Background in financial services and lending products is desirable
- CeMAP qualification (or currently working towards it) is preferred
- Experience in a call centre environment is advantageous but not essential
Customer Service Representative employer: Vivo Talent Solutions
Contact Detail:
Vivo Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with common financial products like mortgages and loans. Understanding these will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios can prepare you for the types of interactions you might face in this role.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Research the company’s values and mission. Being able to align your answers with their goals will show that you’re not just looking for any job, but that you’re genuinely interested in contributing to their success.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any background in financial services. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of financial products. Mention specific examples of how you've handled customer enquiries effectively in the past.
Highlight Relevant Skills: Emphasise skills such as communication, problem-solving, and teamwork in your application. These are crucial for a Customer Service Associate role, especially when collaborating with internal teams.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in a customer service role.
How to prepare for a job interview at Vivo Talent Solutions
✨Know Your Financial Products
Familiarise yourself with common financial products like mortgages and loans. Being able to discuss these confidently will show your understanding of the role and impress the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to remain calm under pressure and provide excellent service.
✨Research the Company
Take some time to learn about the organisation's values, mission, and services. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
