At a Glance
- Tasks: Lead and design the account management function for a thriving B2B tech company.
- Company: Established B2B technology and services business in the North West.
- Benefits: Competitive salary, leading bonus, and comprehensive benefits package.
- Other info: Join the senior leadership team and drive strategic relationships at board level.
- Why this job: Shape a new team and make a significant impact on customer retention and growth.
- Qualifications: Proven leadership in account management with strong commercial instincts and data proficiency.
The predicted salary is between 42750 - 52250 £ per year.
A well-established B2B technology and services business is hiring a Director of Account Management to take charge of its UK customer base, with oversight of building the account management function properly for the first time. There's a team of over 40 already, and managers reporting into you, but the structure around them is yours to design.
- How accounts are segmented
- Who owns what
- How performance gets measured
- What a good account review actually looks like
It's a blank sheet, which is the appeal and also the challenge. You'll own the numbers that matter most:
- Retention
- Growth from existing customers
- Account profitability
The retention bar is high. Customers stay, and the expectation is that they keep staying. A big part of this is making sure your team spots risk early rather than reacting when notice lands. Alongside that, you'll be expected to grow revenue from accounts you already have, which means building a real pipeline of expansion opportunities rather than hoping upsell happens.
You'll keep a hand in directly too. A small number of strategic accounts will be yours personally, and those relationships run at board level, so you need to be credible sitting in front of C-suite customers talking about their operation rather than your product. The rest of it covers tightening the journey from contract signature through to customers actually using what they've bought, and working closely with Sales, Customer Success, Operations and delivery teams. You'll sit on the senior leadership team for the UK business.
What they're looking for:
- Someone who has led account management, customer success or sales teams through other managers, and can point to retention and growth numbers they personally owned.
- Ideally someone who has built or rebuilt a function rather than only inherited a working one, with strong commercial instincts.
- Comfortable with data, because this business runs on it.
- Experience of subscription or contracted revenue models is important.
- Knowing what actually drives customers to leave, and having done something about it, matters more than the sector you did it in.
The details: Five days on site in the North West. Competitive salary, bonus, and benefits.
Director of Account Management in Crewe employer: Vivo Talent Solutions
Join a dynamic food manufacturing company that prioritises operational excellence and employee development. As an Interim Site Director, you will be part of a collaborative work culture that values innovation and continuous improvement, offering you the chance to make a significant impact while enhancing your leadership skills. With a focus on driving performance and profitability, this role provides unique opportunities for professional growth in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Account Management in Crewe
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Director of Account Management at Vivo Talent Solutions!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Vivo Talent Solutions or be willing to refer you for that Director of Account Management position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Vivo Talent Solutions who’s on the lookout for their next Director of Account Management star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Director of Account Management role at Vivo Talent Solutions!
We think you need these skills to ace Director of Account Management in Crewe
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Vivo Talent Solutions. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Vivo Talent Solutions
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Vivo Talent Solutions. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
