At a Glance
- Tasks: Resolve technical incidents and provide top-notch support to customers and teams.
- Company: Dynamic SaaS business in Cardiff with a focus on innovation.
- Benefits: Growth opportunities in a transformative environment and competitive salary.
- Other info: Exciting role with a focus on ITIL principles and career advancement.
- Why this job: Join a team that values long-term improvements and your professional development.
- Qualifications: 1-3 years in application support and strong troubleshooting skills.
The predicted salary is between 40000 - 45000 £ per year.
Vivo Talent Solutions is partnering with a dynamic Saa S business in Cardiff seeking a 2nd Line Support Engineer.
This role is vital for resolving technical incidents and providing exceptional support to customers and internal stakeholders.
The ideal candidate will have 1-3 years of experience in application support, demonstrate strong troubleshooting skills, and possess a solid understanding of ITIL principles.
This opportunity offers growth in a transformative environment focused on long-term improvements.
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We think you need these skills to ace SaaS 2nd Line Support Engineer | Root-Cause Fixes & SLAs in Cardiff
Troubleshooting Skills
Application Support
ITIL Principles
Customer Support
Technical Incident Resolution
Communication Skills
Problem-Solving Skills
