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- Tasks: Lead void property maintenance, ensuring homes are ready and welcoming for new occupants.
- Company: Join a family-first service team dedicated to high-quality housing.
- Benefits: Enjoy a work van, pension scheme, generous leave, and life assurance.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in families' lives while developing your leadership skills.
- Qualifications: Strong organisational skills and experience in housing or maintenance preferred.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
As a Voids Supervisor, you will take ownership of the day‑to‑day delivery of void property maintenance, ensuring homes are ready, safe, and welcoming for new occupants. You will lead from the front, coordinating teams, managing contractors, and driving performance to meet key targets while delivering a family‑first service. Reporting to the VIVO Delivery Manager and working within a team of 4 Void Supervisors, you will be central to maintaining high standards, improving processes, and ensuring customer satisfaction remains at the heart of everything delivered.
The role operates across a small number of localised patches, all within approximately 30 to 40 minutes of each other, with workloads varying between areas depending on demand. You will manage the day‑to‑day void maintenance operations, ensuring effective planning, organisation, and problem‑solving across all activities. A key responsibility will be ensuring that all properties meet move‑in standards and achieve monthly KPI targets, while maintaining a strong focus on customer satisfaction.
The role involves managing subcontractors and ensuring high standards of quality and service delivery. You will carry out joint inspections with service partners as well as work‑in‑progress inspections to ensure compliance with health and safety requirements. Building strong working relationships with clients, including the DIO, and other stakeholders will be essential. You will also contribute to the development of the service and support individuals to achieve a highly organised and effective operational delivery.
Additional responsibilities include liaising with utility companies to resolve meter issues, working collaboratively with colleagues to meet customer, operational, and financial targets, and supporting performance management of the supply chain alongside the Delivery Manager. The role also includes participation in an out‑of‑hours escalation rota and requires confidence in handling issues, making decisions, and working closely with stakeholders and contractors to resolve challenges effectively.
Qualifications
- We are looking for a highly organized, motivated, and people‑focused Voids Supervisor to join the VIVO team.
- This is an opportunity to play a key role in delivering high‑quality housing services that directly support families across the UK Defence estate.
- Strong organisational skills and ability to work on own initiative.
- Excellent communication and interpersonal skills, customer‑focused and collaborative approach.
- Confidence using IT systems and full, clean driving licence.
- BPSS Clearance eligibility.
- Experience within the housing sector, void maintenance, or a trade background.
- Previous experience managing contractors or team performance; project coordination or management experience.
- Health and safety knowledge advantageous; training provided where required.
- Relevant housing or trade qualifications beneficial.
Benefits
- Work van & fuel card.
- Up to 6% contributory pension scheme.
- 25 Days annual leave plus bank holidays.
- Volunteer leave.
- One paid professional subscription.
- Life Assurance Policy.
Void Supervisor | Larkhill employer: VIVO Defence
Contact Detail:
VIVO Defence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Void Supervisor | Larkhill
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work at VIVO. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! When you get the chance, share examples of how you've successfully managed teams or projects in the past. Use specific numbers or outcomes to highlight your achievements.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t wait around. Apply straight away and follow up with a quick email to express your enthusiasm. It shows you're keen and ready to jump in!
✨Tip Number 4
Prepare for the unexpected! During interviews, be ready to tackle scenario-based questions. Think about how you'd handle challenges in void maintenance and keep customer satisfaction at the forefront.
We think you need these skills to ace Void Supervisor | Larkhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Voids Supervisor role. Highlight your organisational skills, experience in managing contractors, and any relevant qualifications to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering high-quality housing services and how your previous experiences have prepared you for this role. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve successfully tackled challenges in previous roles. We love to see how you approach problem-solving, especially in a team environment!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at VIVO Defence
✨Know Your Stuff
Make sure you understand the ins and outs of void property maintenance. Brush up on relevant housing regulations, health and safety standards, and the specific challenges faced in this role. Being knowledgeable will show your potential employer that you're serious about the position.
✨Showcase Your Leadership Skills
As a Voids Supervisor, you'll be leading teams and managing contractors. Prepare examples from your past experiences where you've successfully coordinated projects or led a team to meet targets. Highlighting your leadership style and how you motivate others can set you apart.
✨Emphasise Customer Satisfaction
This role is all about ensuring homes are ready and welcoming for new occupants. Be ready to discuss how you've prioritised customer satisfaction in previous roles. Share specific instances where you've gone above and beyond to meet client needs or resolve issues.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of examples where you've had to make quick decisions or handle unexpected challenges. Demonstrating your ability to think on your feet will show you're ready for the demands of the job.