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- Tasks: Conduct inspections, deliver training, and analyse data to ensure quality standards.
- Company: VIVO provides facilities management for the UK military, focusing on innovation and customer care.
- Benefits: Enjoy flexible hybrid working, competitive salary, and a supportive team environment.
- Why this job: Make a real impact in defence accommodation while promoting a culture of continuous improvement.
- Qualifications: Strong communication skills, data analysis experience, and a full UK driving licence required.
- Other info: Join a diverse team committed to operational excellence and personal development.
The predicted salary is between 28800 - 42000 £ per year.
Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Contract Quality Specialist
Location: Flexible with hybrid working and regular travel across the South East and South West
Contract Type: Full Time, Permanent
Salary: Competitive
Drive Quality. Inspire Improvement. Make a Difference.
Are you passionate about quality, detail, and continuous improvement? Are you ready to make a real impact across one of the UK\’s most important defence accommodation contracts? If you\’re experienced in inspections, training, and assurance-or you\’re ready to step into a role where you can influence the standards and systems that shape performance-then we want to hear from you.
We\’re looking for a Contract Quality Specialist (CQS) to join our dedicated team. Reporting directly to the Contract Quality Manager, you\’ll be at the forefront of promoting quality across our operations. You\’ll work closely with both internal teams and our supply chain to ensure all work meets contractual and regulatory requirements, and that best practice becomes standard practice.
The Role
You\’ll be a visible, knowledgeable presence across our Accommodation Contracts, supporting the delivery of our Quality Management System and ensuring compliance with our Contract Quality Plan. Whether you\’re conducting inspections, analysing data, or delivering training, your goal will be to embed a culture of assurance, accountability, and continuous improvement.
Your work will help shape how we meet our obligations, respond to quality trends, and continually enhance our service. This is a hands-on role that combines people engagement, data analysis, and a sharp eye for process improvement. You\’ll also be supported by the wider Quality & Assurance functions of our parent companies, ENGIE and Serco.
What You\’ll Be Doing
- Conducting inspections and assurance sampling across accommodation sites
- Delivering training on quality processes and systems to operational teams and subcontractors
- Supporting the development and implementation of the Contract Quality Plan
- Analysing trends and supporting actions around audits, inspections, and customer feedback
- Producing accurate, timely assurance reports and maintaining quality records in our CAFM system
- Promoting continuous improvement and supporting key performance indicators across the business
- Collaborating with operations teams, clients, and supply chain partners to drive high standards
- Supporting regular CPD and staying up to date with industry best practice
What You\’ll Bring
We\’re looking for someone who communicates well, thinks critically, and thrives in a collaborative environment. You should be confident using Microsoft Excel, comfortable training others, and capable of managing your time across multiple responsibilities and locations.
You\’ll also need:
- A full UK driving licence and willingness to travel regularly across the South East and South West
- Strong skills in data analysis, reporting, and documentation
- Experience providing training and guidance in a professional setting
- A positive, can-do attitude and a focus on results
Desirable (but not essential):
- Facilities Management experience
- ISO 9001:2015 Internal/Lead Auditor qualification
- Lean Six Sigma experience
- Practitioner or Chartered membership of the CQI
- Advanced Excel skills
Why Join Us?
This role offers flexibility, autonomy, and the opportunity to make a tangible difference. You\’ll join a collaborative and committed team within VIVO Defence Services, where quality isn\’t just a target-it\’s a mindset. We\’re part of a growing joint venture with real investment in people, systems, and standards. If you\’re ready to step into a career where your work directly contributes to operational excellence, we\’d love to welcome you aboard.
Let\’s set the standard. Together.
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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Quality Assurance Specialist employer: VIVO Defence
Contact Detail:
VIVO Defence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Specialist
✨Tip Number 1
Familiarise yourself with VIVO's core values: open, caring, agile, and collaborative. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Highlight any experience you have with quality management systems or continuous improvement methodologies. Be prepared to discuss specific examples of how you've driven quality improvements in previous roles, as this will resonate well with the hiring team.
✨Tip Number 3
Since the role involves training others, think about how you can showcase your training skills. Prepare to share examples of how you've successfully trained teams or individuals in the past, focusing on the outcomes of those training sessions.
✨Tip Number 4
Stay updated on industry best practices related to quality assurance and facilities management. Being knowledgeable about current trends and standards will not only help you in interviews but also demonstrate your commitment to professional development.
We think you need these skills to ace Quality Assurance Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Quality Assurance Specialist position. Tailor your application to highlight how your skills and experiences align with their needs.
Highlight Relevant Experience: Emphasise any previous experience in quality assurance, inspections, or training. Use specific examples that demonstrate your ability to drive quality and continuous improvement, as these are crucial for this role.
Showcase Your Skills: Make sure to mention your proficiency in data analysis, reporting, and documentation. If you have experience with Microsoft Excel or any relevant certifications, include these details to strengthen your application.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for quality and detail. Discuss how you can contribute to VIVO's mission of putting customers first and driving improvements, while also aligning with their core values of being open, caring, agile, and collaborative.
How to prepare for a job interview at VIVO Defence
✨Understand the Company Values
Familiarise yourself with VIVO's core values: open, caring, agile, and collaborative. Be prepared to discuss how your personal values align with these and provide examples of how you've demonstrated them in your previous roles.
✨Showcase Your Quality Assurance Experience
Highlight your experience in inspections, training, and quality assurance. Prepare specific examples of how you've influenced quality standards and improved processes in past positions, as this will resonate well with the interviewers.
✨Prepare for Data Analysis Questions
Since the role involves data analysis and reporting, brush up on your skills with Microsoft Excel and be ready to discuss how you've used data to drive improvements in quality management. Consider bringing examples of reports or analyses you've conducted.
✨Demonstrate Your Training Skills
As the role requires delivering training on quality processes, think of instances where you've successfully trained others. Be ready to explain your approach to training and how you ensure that the information is understood and applied effectively.
