Service Manager in Loughborough

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: DMRC, to also support 2 nearby sites - on site role

Permanent, Full time

Salary: Up to £42,000

The Role: In this exciting and varied role, you'll be responsible for ensuring the effective, compliant, and timely delivery of planned and reactive maintenance works, along with small-scale additional works, all while maintaining strict adherence to Health & Safety standards and MOD-specific requirements. You'll be at the forefront of keeping buildings safe, operational, and compliant, using your technical knowledge and leadership skills to make sure everything runs smoothly. You'll lead and coordinate supply chain teams, ensuring operatives are qualified, equipped, and delivering work to high standards of quality, value, and safety. You'll also review Risk Assessments and Method Statements, carry out job inspections, and ensure that all activity is accurately recorded in our CAFM systems. Compliance with statutory requirements – including Legionella, Asbestos, and Confined Spaces protocols – will form a key part of your responsibilities, and you may also hold appointments such as Authorised Person or Responsible Person for specific disciplines.

As a Service Manager, you'll act as a vital point of contact for our MOD clients and end users, building trusted relationships and proactively addressing issues and new work requirements. Your expertise will support both the operational needs of the estate and our wider goal to deliver cost-effective, safe, and technically excellent services. You'll be involved in managing budgets, controlling risk, and contributing to future maintenance planning – all while promoting VIVO's Zero Harm and sustainability initiatives.

What You'll Bring: We're looking for someone who leads by example, motivates others with clarity and confidence, and brings a strong problem‑solving mindset to every challenge. Your ability to communicate effectively with teams, clients, and contractors will be key, and you'll be confident influencing others, negotiating outcomes, and making sound decisions backed by technical know-how. To be successful in this role, you should hold a qualification such as an HNC in Building, Civil, Electrical or Mechanical Engineering – or equivalent experience – along with a management‑level H&S qualification such as SMSTS. You should have proven experience in planned and reactive maintenance and managing small construction or engineering projects. We're also looking for someone open to taking on key site responsibilities such as Space or Legionella Authorised Person roles and participating in an out‑of‑hours on‑call rota. You will need strong IT skills, particularly in Excel and Word, and a commitment to your own professional development.

What We Offer: 25 days annual leave, Single private medical cover, Life assurance 2x annual salary, 6% employee matched pension contribution.

Diversity & Inclusion: At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.