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- Tasks: Analyse performance data to identify trends and drive service improvements.
- Company: Join VIVO, a leader in facilities management for the UK military.
- Benefits: Agile working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing operational performance and client satisfaction.
- Qualifications: Experience in data analysis, strong communication skills, and strategic thinking.
- Other info: Collaborative environment with a focus on efficiency and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
The Operational Performance Manager will be responsible for analysing and interpreting performance data to identify trends, risks, and opportunities for service improvement across a large, complex operational portfolio. This role will drive the design and implementation of improvement strategies to address performance gaps, embed sustainable service enhancements, and ensure operational delivery consistently meets agreed KPIs and service level agreements.
A core aspect of the role will be the use of advanced Microsoft Excel skills and large data sets to report, model, and forecast performance outcomes. You will prepare clear, insightful reports and present findings to senior stakeholders, clients, and contractors, ensuring that data-led insights translate into tangible operational improvements. The ability to distil complex data into actionable intelligence will be central to achieving success.
The role will require close collaboration with area operational teams, directing and supporting them to deliver consistently high performance. Strong supplier management skills will also be essential, as you will oversee and challenge supplier delivery, ensuring compliance with contractual requirements and driving continuous improvement across the supply chain. Where performance falls below expectations, you will take ownership of developing, monitoring, and delivering rectification and improvement plans that achieve measurable results.
Building and maintaining strong working relationships with internal teams, senior management, clients, and contractors will be critical. Excellent communication and influencing skills are essential to create a collaborative, solution-focused environment, ensuring client expectations are met while maintaining value for money. The role also requires a focus on efficiency and cost management, identifying and implementing savings initiatives that do not compromise service quality.
This position demands a strategic thinker with proven experience of managing live operational performance at scale, and the ability to balance long-term process improvement with immediate, hands-on problem solving. You will be expected to embed operational changes that deliver efficiency, strengthen accountability, and promote a culture of high performance across all service areas.
You must have demonstrable experience of working within a relevant and similar role, with experience of presenting data and reports to senior stakeholders, be a confident communicator and able to identify trends and influence business decisions based upon the data.
Agile working is a key feature of the role, with a base at one of VIVO's South East offices—Aldershot, Brize Norton, High Wycombe, or Bushey—and a minimum of three days per week on site. Regular travel across the region will be required to support operational teams and client engagement.
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do: We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time.
In order to achieve this, we have 4 core values:
- open
- caring
- agile
- collaborative
These are at the heart of everything we do.
Operational Performance Manager - SE in London employer: VIVO Defence
Contact Detail:
VIVO Defence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Performance Manager - SE in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operational Performance Manager role.
✨Tip Number 2
Prepare for interviews by practising your data storytelling skills. You’ll need to show how you can turn complex performance data into actionable insights. We suggest using real examples from your past experiences to demonstrate your impact.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows us you’re genuinely interested in being part of our team at VIVO, which is always a bonus!
We think you need these skills to ace Operational Performance Manager - SE in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operational Performance Manager role. Highlight your experience with data analysis, performance improvement, and stakeholder communication. We want to see how your skills align with our needs!
Showcase Your Excel Skills: Since advanced Microsoft Excel skills are a must, don’t forget to showcase your proficiency. Include specific examples of how you've used Excel to analyse data or improve performance in previous roles. We love seeing those numbers in action!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about operational performance and how you can contribute to our mission at VIVO. Keep it engaging and relevant to the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at VIVO Defence
✨Master Your Data Skills
Since this role heavily relies on advanced Microsoft Excel skills, make sure you brush up on your data analysis techniques. Be prepared to discuss how you've used Excel to interpret performance data in the past and be ready to showcase any relevant projects or reports you've created.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to operational performance management. During the interview, demonstrate your understanding of how these metrics drive service improvement and be ready to share examples of how you've successfully met or exceeded KPIs in previous roles.
✨Communicate Clearly
This position requires excellent communication skills, especially when presenting findings to senior stakeholders. Practice summarising complex data into clear, actionable insights. You might even want to prepare a mini-presentation to showcase your ability to convey information effectively.
✨Showcase Your Collaborative Spirit
Collaboration is key in this role, so be ready to discuss how you've worked with various teams to achieve operational goals. Share specific examples of how you've built strong relationships with internal teams, clients, or suppliers, and how that has led to successful outcomes.
