Area Manager - Home Counties in London

We are seeking an experienced and values-driven Area Manager to lead the delivery of a high-quality repairs and maintenance service, ensuring excellent outcomes for customers, stakeholders and the business. This is a senior operational role with full accountability for performance, budget control and health and safety compliance across the service area.

As Area Manager, you will lead and motivate a multi-disciplinary team and specialist supply chain partners, ensuring the effective delivery of planned, reactive and out-of-hours services, with appropriate cover in place for holidays and sickness. You will take ownership of operational performance, managing complex repairs, monitoring KPIs and using data and trend analysis to drive continuous improvement and value for money.

You will have profit and loss responsibility, managing delegated budgets through robust financial control, forecasting, exception reporting and remedial actions where required. Working collaboratively with internal teams and external partners, you will proactively identify opportunities to improve service delivery, increase efficiency and support business change while maintaining a strong focus on quality and customer experience.

A key part of the role is people leadership. You will create a supportive, fair and positive culture where individuals are engaged, motivated and able to develop their skills. You will manage performance through effective one-to-ones, appraisals and performance reviews, and address employee matters such as sickness, absence, health and safety, grievance and disciplinary issues in line with policy and best practice.

You will also work closely with stakeholders to build trusted relationships and deliver a first-class service in line with contractual and bid commitments. As part of the role, you will undertake the necessary training to act as the Responsible Person for Legionella and Asbestos.

You will work from our High Wycombe or Brize Norton sites (whichever is closer to you) with hybrid working available once probation has been passed. You will bring strong leadership, communication and decision-making skills, with a flexible and agile approach. You will have sound knowledge of repairs and maintenance services, relevant legislation, regulatory requirements and British Standards.

Experience managing multi-disciplinary teams and subcontractors in a performance-driven environment is essential. It is important that you have a strong background within the Social Housing sector, or significant Hard Services FM experience, and are a confident communicator with proven continuous improvement success.

You will ideally hold, or be working towards, a relevant professional qualification such as CIOB or RICS (or equivalent experience), with a good working knowledge of health and safety management. NEBOSH or IOSH qualifications, and experience as a Responsible Person, are desirable. You will be confident using Microsoft Office applications and comfortable working with performance data to inform decisions.

If you are a trusted, caring and commercially aware leader who thrives in a fast-paced environment and is committed to delivering high-quality services, we would welcome your application.

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.