At a Glance
- Tasks: Be the friendly voice for customers, managing their queries and ensuring top-notch service.
- Company: Join VIVO Defence, a leading company in customer service excellence.
- Benefits: Flexible part-time hours, competitive pay, and a supportive team environment.
- Other info: Ideal for students looking to balance work with studies.
- Why this job: Make a difference by helping customers while gaining valuable experience.
- Qualifications: Strong IT skills and previous customer service experience required.
The predicted salary is between 12 - 15 £ per hour.
VIVO Defence in Liverpool is looking for a Customer Service Agent to be the first point of contact for customers, ensuring their requests are managed efficiently. This part-time role requires candidates with strong IT skills and prior customer service experience.
Your responsibilities will include:
- Handling customer queries
- Maintaining service tracking
- Contributing to team projects
Candidates must be professional and empathetic, passing security clearance, and possessing a UK driver’s licence.
Helpdesk Customer Service Advisor - Part-Time Weekend in Liverpool employer: VIVO Defence
VIVO Defence is an excellent employer, offering a supportive work culture that values teamwork and professional development. Located in Liverpool, employees benefit from flexible part-time hours, allowing for a healthy work-life balance while contributing to meaningful projects in the defence sector. With opportunities for growth and a commitment to employee well-being, VIVO Defence stands out as a rewarding place to build a career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Customer Service Advisor - Part-Time Weekend in Liverpool
✨Tip Number 1
Make sure you research VIVO Defence before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or difficult customers, as this will demonstrate your problem-solving skills and empathy during the interview.
✨Tip Number 3
Don’t forget to highlight your IT skills! Be ready to discuss any relevant software or tools you've used in previous roles, as this is crucial for a Helpdesk Customer Service Advisor position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Helpdesk Customer Service Advisor - Part-Time Weekend in Liverpool
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous customer service experience in your application. We want to see how you've handled queries and resolved issues in the past, so share specific examples that showcase your skills!
Be Professional and Empathetic:Since this role requires a professional and empathetic approach, let your personality shine through in your written application. Use a friendly tone while maintaining professionalism to show us you’re the right fit for our team.
Highlight Your IT Skills:As strong IT skills are essential for this position, don’t forget to mention any relevant software or tools you’re familiar with. We’re looking for candidates who can navigate technology with ease, so give us the details!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at VIVO Defence
✨Know Your Stuff
Make sure you brush up on your IT skills before the interview. Familiarise yourself with common customer service software and tools, as well as any specific systems VIVO Defence might use. This will show that you're proactive and ready to hit the ground running.
✨Empathy is Key
Since this role requires a professional and empathetic approach, think of examples from your past experience where you've successfully handled customer queries. Be prepared to discuss how you resolved issues while keeping the customer's feelings in mind.
✨Show Team Spirit
VIVO Defence values teamwork, so be ready to talk about your experiences working in a team. Highlight any projects you've contributed to and how you collaborated with others to achieve a common goal. This will demonstrate that you can work well with colleagues.
✨Be Ready for Security Questions
As passing security clearance is a requirement, be prepared to answer questions related to your background and any potential concerns. It’s a good idea to have your UK driver’s licence handy, as they may ask for it during the process.
