At a Glance
- Tasks: Assist customers with inquiries and ensure smooth service delivery.
- Company: Join VIVO Defence, a leader in customer service within the MoD Estate.
- Benefits: Enjoy a contributory pension scheme, annual leave, and more perks.
- Other info: Flexible part-time hours perfect for students or those seeking extra income.
- Why this job: Be part of a supportive team making a difference in customer service.
- Qualifications: Customer service experience and strong IT skills, especially in Microsoft Office.
The predicted salary is between 12 - 15 £ per hour.
VIVO Defence in Liverpool is seeking a part-time Customer Service Agent to join their helpdesk team. The position requires handling customer inquiries, logging requests, and ensuring efficient service delivery.
Candidates should have a background in customer service and strong IT proficiency, including Microsoft Office.
The role offers benefits such as a contributory pension scheme, annual leave, and more.
Evening Helpdesk Agent - Customer Service (MoD Estate) in Liverpool employer: VIVO Defence
VIVO Defence is an exceptional employer, offering a supportive work culture that values teamwork and customer satisfaction. Located in Liverpool, the company provides its employees with competitive benefits, including a contributory pension scheme and generous annual leave, alongside ample opportunities for professional growth within the dynamic field of customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Helpdesk Agent - Customer Service (MoD Estate) in Liverpool
✨Tip Number 1
Make sure you know the ins and outs of customer service. Brush up on your skills and be ready to share examples of how you've handled inquiries in the past. We want to see that you can keep your cool and deliver top-notch service!
✨Tip Number 2
Get familiar with Microsoft Office, especially if you're not a whiz at it yet. We recommend doing a quick online course or watching some tutorials to boost your confidence. Being tech-savvy will definitely give you an edge!
✨Tip Number 3
When you get the chance for an interview, don’t just talk about your experience—show us your personality! We love candidates who can connect with customers and make them feel valued. Be yourself and let your passion for customer service shine through.
✨Tip Number 4
Apply through our website for the best chance of landing the job. It’s super easy, and we’ll have all your details in one place. Plus, it shows us you’re serious about joining our team at VIVO Defence!
We think you need these skills to ace Evening Helpdesk Agent - Customer Service (MoD Estate) in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and IT skills. We want to see how your background fits the role of an Evening Helpdesk Agent, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining VIVO Defence and how you can contribute to the helpdesk team. Keep it friendly and professional – we love a personal touch!
Show Off Your IT Skills:Since strong IT proficiency is key for this role, make sure to mention your experience with Microsoft Office and any other relevant software. We want to know you can handle the tech side of things with ease!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at VIVO Defence
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled inquiries in the past and what strategies you use to ensure customer satisfaction. This will show that you understand the core of the role.
✨Familiarise Yourself with IT Tools
Since the job requires strong IT proficiency, make sure you're comfortable with Microsoft Office and any other relevant software. You might be asked about your experience with these tools, so having specific examples ready can really set you apart.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations. Think about how you would handle difficult customers or urgent requests. Practising these scenarios can help you respond confidently during the interview.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through. Talk about why you want to work as a Helpdesk Agent and how you can contribute to VIVO Defence's mission. A positive attitude can make a lasting impression!
