At a Glance
- Tasks: Join our helpdesk team to manage customer queries and ensure top-notch service.
- Company: VIVO, a leader in facilities management for the UK military.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and volunteer leave.
- Other info: Diverse and inclusive workplace with opportunities for professional growth.
- Why this job: Make a real difference by putting customers and families first in your role.
- Qualifications: Strong communication skills, IT proficiency, and a positive attitude are essential.
The predicted salary is between 12 - 15 £ per hour.
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: Hunts Cross, Liverpool
Contract: Permanent, Part-time
Working Hours: 24 hours per week, Monday to Wednesday
Working in a helpdesk team of 16, you will handle inbound and outbound telephone calls and manage customer queries via email and other digital channels. You will log and monitor service requests using our CAFM system (Maxmio), ensuring a professional and efficient service at all times. Supporting your colleagues will be key, and you'll have the opportunity to contribute to projects and continuous improvement initiatives. You will be expected to work to agreed KPIs and SLAs, while always maintaining site security, safety and compliance standards.
You should be confident communicating both verbally and in writing, with strong IT skills including Microsoft Office and experience of telephony or omnichannel systems. The ability to remain professional and empathetic when handling challenging situations is essential, as is a positive attitude and attention to detail. You must also be able to pass the necessary security clearance for this role and have a full UK driver’s licence and a form of transport.
- Up to 6% contributory pension scheme
- 25 Days annual leave
- Volunteer leave
- One paid professional subscription
- Life Assurance Policy
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Customer Service Advisor-VIVO - Corporate Functions in Liverpool employer: VIVO Defence
VIVO is an exceptional employer that prioritises the well-being of its employees while delivering top-notch facilities management services to the UK military and its partners. Located in Hunts Cross, Liverpool, we foster a collaborative and inclusive work culture, offering generous benefits such as a contributory pension scheme, 25 days of annual leave, and opportunities for professional development. Join us to be part of a team that values innovation and customer satisfaction, where your contributions directly impact the lives of our customers and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor-VIVO - Corporate Functions in Liverpool
✨Tip Number 1
Get to know VIVO and its core values! When you understand what they stand for—being open, caring, agile, and collaborative—you can tailor your approach during interviews. Show them how you embody these values in your past experiences.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer queries, being able to articulate your thoughts clearly is crucial. Try role-playing with a friend or family member to boost your confidence before the big day.
✨Tip Number 3
Don’t forget to highlight your IT skills! Make sure you’re ready to discuss your experience with Microsoft Office and any telephony systems. If you’ve used similar software before, share specific examples of how you’ve successfully managed customer interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the VIVO team. Don’t hesitate—get your application in and let’s get you on board!
We think you need these skills to ace Customer Service Advisor-VIVO - Corporate Functions in Liverpool
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in customer service. We want to see how you put customers first, just like VIVO does. Share specific examples of how you've handled queries or resolved issues in the past.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, showing us your communication skills right from the start.
Demonstrate Team Spirit:VIVO values collaboration, so let us know about your teamwork experiences. Mention any projects where you supported colleagues or contributed to team goals. This shows you’re a great fit for our helpdesk team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at VIVO Defence
✨Know the Company Inside Out
Before your interview, take some time to research VIVO and its core values: open, caring, agile, and collaborative. Understanding their mission to put customers and families first will help you align your answers with what they value most.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong verbal and written communication is key. Prepare examples of how you've effectively handled customer queries in the past, especially in challenging situations. This will demonstrate your ability to remain professional and empathetic.
✨Familiarise Yourself with Relevant Tools
Get to grips with the CAFM system (Maxmio) mentioned in the job description. If you have experience with similar systems, be ready to discuss it. Highlighting your IT skills, especially with Microsoft Office and telephony systems, will show you're prepared for the role.
✨Emphasise Teamwork and Support
VIVO values collaboration, so be sure to share experiences where you've supported colleagues or contributed to team projects. This will illustrate your ability to work well within a team and your commitment to continuous improvement initiatives.
