At a Glance
- Tasks: Be the first point of contact for customers, resolving their queries and ensuring smooth operations.
- Company: Join a supportive team in Liverpool, dedicated to excellent customer service.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and life assurance.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
- Why this job: Make a real difference by helping customers and contributing to essential services.
- Qualifications: Experience in customer service, strong IT skills, and excellent communication abilities.
The predicted salary is between 24000 - 28000 £ per year.
As a Customer Service Agent, you will be the first point of contact for our customers, ensuring their requests are logged, tracked and resolved. Each day presents new challenges, and your work directly supports the smooth operation of essential services across the MoD estate.
Location & Contract: Hunts Cross, Liverpool – Permanent, Full Time. Working hours: 40 hours per week, Monday to Friday.
Responsibilities:
- Handle inbound and outbound telephone calls and manage customer queries via email and other digital channels.
- Log and monitor service requests using the CAFM system (Maxmio), maintaining a professional and efficient service at all times.
- Support colleagues and contribute to projects and continuous improvement initiatives.
- Work to agreed KPIs and SLAs while upholding site security, safety, and compliance standards.
Qualifications:
- Previous experience in a Customer Service or Contact Centre environment.
- Strong IT skills, including Microsoft Office and familiarity with telephony or omnichannel systems.
- Excellent verbal and written communication abilities.
- Professional and empathetic handling of challenging situations, with a positive attitude and attention to detail.
- Ability to pass the required security clearance.
- Full UK driving licence and a means of transport.
Benefits:
- Up to 6% contributory pension scheme
- 25 days annual leave
- Volunteer leave
- One paid professional subscription
- Life Assurance Policy
Equal Opportunities: We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview and employment and strongly encourage applications from a diverse pool of candidates. We are proudly a Disability Confident Leader and provide opportunities for disabled applicants who meet the minimum criteria to demonstrate their abilities at interview.
Customer Service Advisor | Liverpool employer: VIVO Defence
As a Customer Service Advisor in Liverpool, you will join a supportive and dynamic team dedicated to delivering exceptional service to our customers. We offer a range of benefits including a contributory pension scheme, generous annual leave, and opportunities for professional development, all within a culture that values diversity and inclusion. Working here means being part of an organisation that not only prioritises employee well-being but also plays a crucial role in supporting essential services across the MoD estate.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor | Liverpool
✨Tip Number 1
Get to know the company! Research their values and mission, especially since you’ll be working closely with the MoD. This will help you tailor your approach during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to demonstrate your ability to communicate clearly and empathetically. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor | Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous customer service experience and any relevant skills. We want to see how you’ve handled queries and challenges in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Mention your passion for helping customers and how you can contribute to our team at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written abilities. Keep it clear, concise, and professional – we love a good attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at VIVO Defence
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you handle difficult situations and provide examples from your past experience. This will show that you understand the role and can bring valuable skills to the table.
✨Familiarise Yourself with the Tools
Since the job involves using the CAFM system (Maxmio), it’s a good idea to research this tool beforehand. If you can demonstrate some knowledge about it during the interview, it’ll show your proactive approach and readiness to hit the ground running.
✨Practice Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practise articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with answering questions about your experience and skills.
✨Show Your Empathy and Positivity
Prepare to share examples of how you've handled challenging customer interactions in a professional and empathetic manner. Highlighting your positive attitude and attention to detail will resonate well with the interviewers, as these traits are crucial for the role.
