At a Glance
- Tasks: Be the first point of contact for customers, logging and resolving their requests.
- Company: Join VIVO, a leader in facilities management for the UK military.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and volunteer leave.
- Other info: Flexible working options available in a supportive and inclusive environment.
- Why this job: Make a real difference by delivering outstanding customer service every day.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 16 € per hour.
Overview
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: Hunts Cross, Liverpool
Contract: Permanent, Part-time
Working Hours: 34 hours per week; Mon, Tues, Wed 7am - 15.30, Thurs and Fri 7am - 11am
As a Customer Service Agent, you will be the first point of contact for our customers, playing a vital role in ensuring their requests are logged, tracked and resolved.
If you enjoy working in a fast-paced environment and take pride in delivering outstanding service, we would love to hear from you.
What You’ll Do
- Handle inbound and outbound telephone calls and manage customer queries via email and other digital channels.
- Log and monitor service requests using our CAFM system (Maxmio), ensuring a professional and efficient service at all times.
- Support your colleagues and contribute to projects and continuous improvement initiatives.
- Work to agreed KPIs and SLAs, while maintaining site security, safety and compliance standards.
What you’ll need:
- Previous experience in a Customer Service or Contact Centre environment.
- Confident communication skills, both verbally and in writing.
- Strong IT skills including Microsoft Office and experience of telephony or omnichannel systems.
- The ability to remain professional and empathetic when handling challenging situations.
- A positive attitude and attention to detail.
- A full UK drivers license and a form of transport.
Apply today and help us create a Customer Service Helpdesk team that sets the standard for excellence.
We offer:
- Up to 6% contributory pension scheme
- 25 Days annual leave
- Volunteer leave
- One paid professional subscription
- Life Assurance Policy
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Customer Service Advisor | Liverpool (34 Hours Part Time) employer: VIVO Defence
VIVO Defence Services is an exceptional employer that prioritises its employees' well-being and professional growth, offering a supportive work culture in Hunts Cross, Liverpool. With benefits such as a contributory pension scheme, generous annual leave, and opportunities for volunteering, VIVO fosters a collaborative environment where every team member can thrive while delivering outstanding service to the UK military and its partners. Join us to be part of a diverse and inclusive organisation that values your contributions and encourages flexibility in the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor | Liverpool (34 Hours Part Time)
✨Tip Number 1
Get to know VIVO and their values! Before your interview, do a bit of research on what they stand for. Understanding their core values like being open, caring, agile, and collaborative will help you show how you fit into their culture.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be the first point of contact for customers. Try role-playing common customer scenarios with a friend to boost your confidence in handling queries and complaints.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office and any telephony systems you might encounter. If you can demonstrate your IT prowess during the interview, it’ll give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the VIVO team and ready to contribute to their mission of excellent customer service.
We think you need these skills to ace Customer Service Advisor | Liverpool (34 Hours Part Time)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous experience in customer service or contact centre roles. We want to see how you've handled customer queries and resolved issues, so share specific examples that showcase your skills!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Tailor Your Application:Take a moment to tailor your application to our values: open, caring, agile, and collaborative. Show us how you embody these values in your work and how they align with what we do at VIVO.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at VIVO Defence
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what it means to put customers first, and be ready to share examples of how you've done this in past roles. This will show that you align with VIVO's core values.
✨Familiarise Yourself with the Tools
Since you'll be using systems like Maxmio, it’s a good idea to get familiar with similar CAFM systems or at least understand their purpose. Mentioning your IT skills and any relevant experience during the interview can really set you apart.
✨Prepare for Scenario Questions
Expect questions about handling difficult customer situations. Think of specific examples where you remained professional and empathetic. Practising these scenarios will help you articulate your responses clearly and confidently.
✨Show Your Team Spirit
VIVO values collaboration, so be prepared to discuss how you’ve supported colleagues in previous roles. Share instances where you contributed to team projects or initiatives, highlighting your ability to work well in a team environment.
