At a Glance
- Tasks: Engage with customers through calls, managing queries and ensuring top-notch service.
- Company: VIVO Defence, a supportive team in Liverpool.
- Benefits: Contributory pension scheme and 25 days annual leave.
- Other info: Part-time role with opportunities for growth and development.
- Why this job: Join a dynamic team and make a difference in customer support.
- Qualifications: Confident communicator with strong IT skills and telephony experience.
The predicted salary is between 12 - 15 £ per hour.
VIVO Defence is looking for a part-time team member based in Hunts Cross, Liverpool, to engage with customers through inbound and outbound calls, managing queries and ensuring high service standards.
This role requires a confident communicator with strong IT skills, especially in Microsoft Office, and experience in telephony.
The ideal candidate will possess a full UK driver’s license and must pass necessary security clearances.
Benefits include a contributory pension scheme and 25 days annual leave.
Customer Helpdesk Advisor with Fast, Empathetic Support in Liverpool employer: VIVO Defence
VIVO Defence is an excellent employer that prioritises a supportive work culture and values the contributions of its team members. Located in Hunts Cross, Liverpool, employees benefit from a flexible part-time schedule, a contributory pension scheme, and generous annual leave, all while engaging in meaningful customer interactions. With opportunities for personal growth and development, VIVO Defence fosters an environment where employees can thrive and make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Helpdesk Advisor with Fast, Empathetic Support in Liverpool
✨Tip Number 1
Practice your communication skills! Since the role is all about engaging with customers, we should focus on being clear and confident when speaking. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 2
Brush up on your IT skills! Make sure you're comfortable using Microsoft Office, as it’s essential for this job. We can find online tutorials or courses to help us get up to speed quickly.
✨Tip Number 3
Show off your empathy! When preparing for interviews, think of examples where you’ve provided excellent customer service. We want to demonstrate that we can handle queries with care and understanding.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter specifically for VIVO Defence, highlighting our relevant experience.
We think you need these skills to ace Customer Helpdesk Advisor with Fast, Empathetic Support in Liverpool
Some tips for your application 🫡
Show Your Communication Skills:Since the role is all about engaging with customers, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can connect with people effectively.
Tailor Your Experience:We want to see how your past experiences relate to this role. If you've worked in customer service or have experience with telephony, mention specific examples that showcase your ability to manage queries and provide support.
Highlight IT Proficiency:As strong IT skills are a must, don’t forget to mention your experience with Microsoft Office. We’re looking for someone who can navigate these tools easily, so give us a brief rundown of your skills in this area.
Apply Through Our Website:To make sure your application gets to us quickly, apply through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at VIVO Defence
✨Know Your Stuff
Before the interview, make sure you’re familiar with VIVO Defence and their customer service ethos. Research their values and think about how your experience aligns with their mission to provide fast, empathetic support.
✨Show Off Your Communication Skills
As a Customer Helpdesk Advisor, strong communication is key. Practice answering common customer queries out loud, focusing on clarity and empathy. This will help you demonstrate your ability to engage effectively during the interview.
✨Get Tech-Savvy
Brush up on your IT skills, especially in Microsoft Office. Be prepared to discuss how you’ve used these tools in previous roles. You might even want to mention specific examples of how you’ve solved problems using technology.
✨Prepare for Security Questions
Since passing security clearances is a must, be ready to discuss your background and any relevant experiences. Think about how you can reassure them of your reliability and trustworthiness in handling sensitive information.
