Delivery Manager | RAF Northolt

Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract: Full Time, Permanent

Location: RAF Northolt, with travel up to 3x a week to other sites in the area

Working Hours: 40 hours per week, Monday to Friday

Salary: £40,000-£45,000 per year dependent on experience

Be part of something bigger. Shape the future of Defence accommodation. VIVO Defence Services is on an exciting journey and we’re looking for an energetic, forward-thinking Delivery Manager to join our Accommodation contract. This is a unique opportunity to take charge of day-to-day operational delivery across a large and varied housing portfolio, ensuring our service meets the highest standards of performance, safety and customer satisfaction. You will play a key role in a major seven-year contract delivering repairs, maintenance, void preparation and project works to over 27,000 homes across the South of England. At VIVO, we don’t just maintain properties - we create environments where Defence personnel and their families can thrive.

About the role As Delivery Manager, you will lead and inspire a multi-disciplinary team and specialist contractors to deliver high-quality repairs, maintenance and servicing. You will manage performance and budget targets, driving value for money while ensuring safety and compliance remain at the forefront. You will ensure area related key KPIs month on month. You will oversee the end-to-end delivery of the repairs service, including out-of-hours coverage and complex case management, using data and insight to monitor performance, identify trends and implement improvements that make a real impact. Creating a positive and high-performing culture will be key to your success. You will coach and support your team to reach their potential, while working collaboratively with key stakeholders to deliver on our commitments and continuously enhance customer satisfaction. You will take ownership of profit and loss performance, ensuring financial and operational efficiency, and will be trained and appointed as the Responsible Person for Legionella and asbestos management.

What you’ll need; You will have a proven track record of managing repairs and maintenance services, ideally within a property or housing environment. You will bring strong leadership skills and experience managing multi-discipline teams and contractor networks. A sound understanding of health and safety, compliance and quality assurance is essential, as well as the ability to manage budgets and report on performance. You will be a confident communicator and collaborator, able to build trust at every level, and will be proficient in the use of Microsoft Office tools. Relevant professional qualifications such as CIOB or RICS, or equivalent experience, are required. A health and safety qualification such as NEBOSH, IOSH or SMSTS is desirable, as is prior experience as a Responsible Person.

Ready to deliver something extraordinary? Join us and help shape the future of Defence accommodation. Apply now to become our next Delivery Manager and take pride in leading services that truly matter.

We offer;

• Car or car allowance
• 6% employee matched pension contribution
• Single private medical cover
• Life assurance 2x annual salary
• 25 days annual leave

VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.