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- Tasks: Be the first point of contact for customers, logging and resolving their requests.
- Company: Join VIVO, a leader in facilities management for the UK military.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and life assurance.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference by providing outstanding customer service every day.
- Qualifications: Previous customer service experience and strong communication skills required.
Overview
Who we are: VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do: We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: Hunts Cross, Liverpool
Contract: Permanent, Part-time
Working Hours: Weekends, 16 hours. Rotating shift pattern; Week 1- 8AM – 4:30PM and Week 2 – 12:30PM – 9:00PM
As a Customer Service Agent, you will be the first point of contact for our customers, playing a vital role in ensuring their requests are logged, tracked and resolved. Every day will be different, and your work will directly contribute to the smooth running of essential services across the MoD estate.
If you enjoy working in a fast-paced environment and take pride in delivering outstanding service, we\’d love to hear from you.
What You’ll Do
Working in a helpdesk team of 16, in this role you will handle inbound and outbound telephone calls and manage customer queries via email and other digital channels. You will log and monitor service requests using our CAFM system (Maxmio), ensuring a professional and efficient service at all times.
Supporting your colleagues will be key, and you\’ll have the opportunity to contribute to projects and continuous improvement initiatives. You will be expected to work to agreed KPIs and SLAs, while always maintaining site security, safety and compliance standards.
What You’ll Need
We are looking for candidates with previous experience in a Customer Service or Contact Centre environment. You should be confident communicating both verbally and in writing, with strong IT skills including Microsoft Office and experience of telephony or omnichannel systems.
The ability to remain professional and empathetic when handling challenging situations is essential, as is a positive attitude and attention to detail. You must also be able to pass the necessary security clearance for this role.
Apply today and help us create a Customer Service Helpdesk team that sets the standard for excellence.
We offer:
- Up to 6% contributory pension scheme
- 25 Days annual leave
- Volunteer leave
- One paid professional subscription
- Life Assurance Policy
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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Customer Service Advisor | Liverpool (Weekends) employer: VIVO Defence
Contact Detail:
VIVO Defence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor | Liverpool (Weekends)
✨Tip Number 1
Get to know VIVO and its core values! Before your interview, do a bit of research on how they embody being open, caring, agile, and collaborative. This will help you align your answers with what they value most.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it’s crucial to sound confident and professional. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office and any telephony systems you’ve used before. If you can, mention specific examples of how you've used these tools to improve customer service in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the VIVO team!
We think you need these skills to ace Customer Service Advisor | Liverpool (Weekends)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience and relevant IT skills, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you embody our core values: open, caring, agile, and collaborative. This is your chance to show your personality!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be handling customer queries in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate!
How to prepare for a job interview at VIVO Defence
✨Know the Company Inside Out
Before your interview, take some time to research VIVO and its core values: open, caring, agile, and collaborative. Understanding their mission to put customers and families first will help you align your answers with what they value most.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience in customer service or contact centres. Highlight situations where you handled challenging queries or improved processes, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Communication
Since you'll be the first point of contact for customers, practice clear and confident communication. Consider role-playing common scenarios with a friend to refine your verbal and written skills, ensuring you can convey empathy and professionalism.
✨Familiarise Yourself with Technology
Brush up on your IT skills, especially with Microsoft Office and any telephony or omnichannel systems you've used before. If you have the chance, get familiar with CAFM systems like Maxmio, as this knowledge could set you apart during the interview.