Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help families by resolving queries and ensuring their voices are heard.
- Company: VIVO provides facilities management for the UK military, focusing on innovation and customer care.
- Benefits: Enjoy a competitive salary, career growth opportunities, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Confidence in using systems and a passion for helping others is essential.
- Other info: Join a diverse team committed to inclusivity and personal development.
The predicted salary is between 20000 - 23000 £ per year.
Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: Aldershot – on site role
Permanent, Full time
Salary: £25,000-£27,500 depending on experience
Customer Experience Advisor – Start Your Journey or Take the Next Step in a People-First Role That Makes a Real Difference
If you\’re someone who genuinely cares about others, enjoys solving problems, and wants to work in a role where no two days are the same, then this could be the opportunity you\’ve been waiting for. Whether you\’re a school leaver eager to begin your first job or someone with existing experience looking for a more meaningful path, we\’re looking for people just like you to join us as a Customer Experience Advisor.
The Role
In this role, you\’ll be at the heart of what we do-helping families, resolving queries, and ensuring their voices are heard and their issues are dealt with professionally and compassionately. You\’ll work closely with our partners, including Pinnacle and other key stakeholders, to make sure every enquiry is managed smoothly and effectively, right through to resolution. From investigating concerns and managing emergencies during working hours, to taking ownership of complex cases, your goal will be to deliver a service that goes above and beyond expectations.
You\’ll be the calm, reassuring voice at the end of the phone or email inbox-someone who listens carefully, understands the issue, and follows through with the right solution. With empathy, attention to detail, and a proactive mindset, you\’ll take real pride in helping people feel supported and informed every step of the way.
What makes this role truly stand out is the opportunity for personal and professional growth. We offer clear career pathways including professional qualifications, apprenticeships, and leadership training, all supported by a dedicated and approachable management team. Whether you\’re just beginning your career or looking to build on what you\’ve already achieved, we\’re here to help you develop into your full potential.
What You\’ll Bring
You\’ll need to be confident using systems, comfortable juggling tasks, and motivated to do your best work. But above all, you\’ll be someone who thrives on making a difference-who wants every family you speak to feel valued and reassured.
At VIVO, we believe in doing things the right way-with care, purpose and people at the centre. If that sounds like your kind of workplace, then we\’d love to hear from you. This is more than just a job-it\’s a chance to be part of something that matters.
Apply now and bring your energy, empathy and ambition to a role where you\’ll be supported, challenged, and given every opportunity to grow.
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
#J-18808-Ljbffr
Customer Experience Advisor-VIVO - Accommodation employer: VIVO Defence
Contact Detail:
VIVO Defence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor-VIVO - Accommodation
✨Tip Number 1
Familiarise yourself with VIVO's core values: open, caring, agile, and collaborative. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to demonstrate that you're a great cultural fit.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved customer issues. This will help you illustrate your ability to handle the diverse challenges that come with the Customer Experience Advisor role.
✨Tip Number 3
Research the military and accommodation sectors to understand the unique needs of the families you'll be supporting. Being knowledgeable about their specific concerns will allow you to engage more effectively during interviews and show your commitment to the role.
✨Tip Number 4
Network with current or former employees of VIVO or similar organisations. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage to tailor your approach when applying for the position.
We think you need these skills to ace Customer Experience Advisor-VIVO - Accommodation
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Advisor position. Tailor your application to highlight how your experiences align with their core values of being open, caring, agile, and collaborative.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or roles that required problem-solving and empathy. Use specific examples to demonstrate how you've made a difference in past positions.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your genuine interest in working for VIVO. Mention why you are drawn to their mission of putting customers and families first, and how you can contribute to this goal.
Proofread and Edit: Before submitting your application, take the time to proofread your documents. Check for spelling and grammatical errors, and ensure that your writing is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at VIVO Defence
✨Show Your Empathy
As a Customer Experience Advisor, empathy is key. Be prepared to share examples of how you've helped others in the past, demonstrating your ability to listen and understand their needs.
✨Understand VIVO's Values
Familiarise yourself with VIVO's core values: open, caring, agile, and collaborative. During the interview, relate your experiences to these values to show that you align with the company's culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you've successfully resolved issues or managed emergencies, and be ready to discuss your thought process.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. Be ready to demonstrate how you can convey information clearly and reassure customers, whether through phone calls or emails.
