Built Estate Manager - Catterick Garrison

Overview

Who we are — VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do — We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Catterick Garrison – on site role

Permanent, Full time

Salary: Up to £48,000 + Company car/Car allowance

The Built Estate Manager plays a critical leadership role in overseeing the effective, compliant, and timely delivery of maintenance and response works across a defined estate. This position ensures adherence to statutory legislation, Ministry of Defence (MoD) mandatory requirements, and VIVO\’s internal standards for Health, Safety, and Environmental compliance. With a strong technical background and operational focus, the Built Estate Manager ensures that all work is executed safely, efficiently, and to the highest standards of quality and customer satisfaction.

Responsibilities

• Coordinate and monitor the performance of supply chain partners to ensure suitably qualified and experienced operatives are deployed to the right tasks.
• Ensure all personnel are properly equipped and trained to meet the technical demands of the job, maintaining full compliance with JSP 375 and other MoD-mandated standards.
• Oversee the completion and quality of Risk Assessments and Method Statements, ensuring these documents meet an acceptable standard and that all works are recorded accurately within the Maximo asset management system.
• Take ownership of site-level safety, working closely with Mobile Authorised Persons to ensure compliance with JSP 375, particularly in relation to working at height, confined spaces, asbestos management, and legionella control.
• Act as a focal point for the practical implementation of safe systems of work, supporting the delivery of both Billable Works and planned maintenance while continuously improving safety culture and operational performance.
• Manage site risk registers and the timely escalation of any defects or non-conformities identified during inspections.
• Contribute to regular risk meetings, help reduce corrective actions, and maintain detailed records of activities and training in accordance with MoD and company policy.
• Identify and promote opportunities to improve environmental sustainability and energy performance across the estate in line with MoD carbon reduction targets.
• Manage commercial aspects including adherence to contractual requirements, internal quality procedures, and financial controls, local budgets, forecasting, and cost reporting.
• Monitor supplier performance, oversee milestone payments, and make informed commercial decisions that support operational efficiency and financial performance.
• Collaborate with stakeholders to develop and maintain estate plans, proactively supporting long-term asset management and lifecycle planning.
• Provide visible direction and support to operational managers, engineers, and technical teams; ensure effective performance management and professional development across the area of responsibility.
• Act as a single point of contact (SPOC) for client representatives, providing technical support and advice to the Defence Infrastructure Organisation (DIO), Heads of Establishment, and end users.
• Build and maintain strong, collaborative relationships with all stakeholders; resolve customer issues swiftly and effectively.
• Lead a culture of accountability, safety, and professional excellence, ensuring teams meet performance indicators and contractual obligations through coaching and clear communication.

What You\’ll Bring

• Demonstrable experience in managing and supervising staff within construction, property maintenance, or a related field; proven capability in leading operational teams, managing safe systems of work, and ensuring compliance with legislation and standards.
• Strong planning, problem-solving, and decision-making skills; ability to manage competing priorities and deliver results under pressure.
• Deep technical understanding of construction and property maintenance processes; solid grasp of risk management, cost control, and performance monitoring.
• Experience in MoD environments; familiarity with CDM Regulations, the Asbestos at Work Act, and energy and sustainability practices is advantageous.
• HND-level qualification in Electrical or Mechanical Engineering, or equivalent professional experience; relevant safety training and management-level health and safety qualifications such as SMSTS.
• Strong IT literacy; proficiency with Excel, Word, and asset management systems like Maximo.
• Strong communication and relationship-building skills; ability to influence internal and external stakeholders; leadership by example with high standards for quality and compliance.
• Resilience and adaptability in a dynamic environment; commitment to continuous improvement across service delivery.

What We Offer

• 6% employee matched pension contribution
• 25 days annual leave
• Single private medical cover
• Company car/car allowance
• 1x professional subscription per year
• Life assurance 2x annual salary

VIVO Defence Services — The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.