At a Glance
- Tasks: Support military families through inbound and outbound calls, ensuring excellent customer service.
- Company: Facilities management firm in Aldershot with a focus on community support.
- Benefits: Salary of £25,000 - £27,500, matched pension contribution, and generous leave policies.
- Other info: Join a supportive team dedicated to helping those who serve our country.
- Why this job: Make a real difference in the lives of military families while developing your customer service skills.
- Qualifications: Proven customer experience, multitasking ability, and excellent communication skills required.
The predicted salary is between 25000 - 27500 £ per year.
A facilities management firm in Aldershot is looking for a proactive Customer Advocate. In this role, you will support military families, handling a mix of inbound and outbound calls.
Ideal candidates should have:
- Proven customer experience
- The ability to multitask
- Excellent communication skills
A valid driving licence is required.
The position offers a salary of £25,000 - £27,500 based on experience, along with benefits including a matched pension contribution and generous leave policies.
Customer Experience Advocate for Military Families in Aldershot employer: VIVO Defence
Join a dedicated facilities management firm in Aldershot, where your role as a Customer Experience Advocate will make a meaningful impact on military families. We pride ourselves on fostering a supportive work culture that values employee growth, offering competitive benefits such as a matched pension contribution and generous leave policies, ensuring you feel valued and motivated in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advocate for Military Families in Aldershot
✨Tip Number 1
Make sure to research the company and its values before your interview. Knowing how they support military families can give you an edge and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves handling calls, try role-playing with a friend or family member to get comfortable with different scenarios you might face.
✨Tip Number 3
Highlight your multitasking abilities during the interview. Share specific examples of how you've successfully managed multiple tasks in previous roles to demonstrate your capability.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're serious about joining the team.
We think you need these skills to ace Customer Experience Advocate for Military Families in Aldershot
Some tips for your application 🫡
Show Your Customer Experience:Make sure to highlight your previous customer service roles in your application. We want to see how you've made a difference for customers, especially if you have experience with military families!
Communicate Clearly:Since excellent communication skills are key for this role, ensure your application is clear and concise. We appreciate straightforward language that gets to the point—just like we do when talking to our customers!
Multitasking Matters:Demonstrate your ability to multitask in your application. Share examples of how you've juggled multiple responsibilities in past roles, as this will show us you're ready for the dynamic nature of the job.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at VIVO Defence
✨Know Your Audience
Before the interview, research the facilities management firm and their work with military families. Understanding their mission and values will help you tailor your responses and show that you're genuinely interested in supporting their cause.
✨Showcase Your Customer Experience
Prepare specific examples from your past roles where you've excelled in customer service. Highlight situations where you’ve successfully handled challenging calls or multitasked effectively, as these skills are crucial for a Customer Experience Advocate.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show that you’re engaged and understand the importance of effective communication in this role.
✨Be Ready to Discuss Logistics
Since a valid driving licence is required, be prepared to discuss your availability and how you plan to manage travel for the role. This shows that you’re organised and ready to take on the responsibilities that come with the position.
