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- Tasks: Lead void property maintenance, ensuring homes are ready and welcoming for new occupants.
- Company: VIVO Defence Services, a dynamic joint venture focused on facilities management.
- Benefits: Competitive salary, work van, pension scheme, 25 days leave, and professional development.
- Other info: Join a diverse team with excellent career growth opportunities and flexible working options.
- Why this job: Make a real difference in the lives of military families while developing your leadership skills.
- Qualifications: Strong organisational skills, customer-focused, and experience in housing or maintenance preferred.
The predicted salary is between 32000 - 36000 £ per year.
Who We Are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What We Do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have four core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Contract Full Time, Permanent Location Larkhill, Wiltshire SP4 8NR Working Hours 40 hours per week, Monday to Friday (8:00AM – 4:30PM with half hour lunch) Salary £32,000 - £36,000 dependent on experience
About The Role As a Voids Supervisor, you will take ownership of the day-to-day delivery of void property maintenance, ensuring homes are ready, safe, and welcoming for new occupants. You will lead from the front, coordinating teams, managing contractors, and driving performance to meet key targets while delivering a family first service. Reporting to the VIVO Delivery Manager and working within a team of 4 Void Supervisors you will be central to maintaining high standards, improving processes, and ensuring customer satisfaction remains at the heart of everything delivered.
The role operates across a small number of localised patches, all within approximately 30 to 40 minutes of each other, with workloads varying between areas depending on demand. You will manage the day-to-day void maintenance operations, ensuring effective planning, organisation, and problem-solving across all activities. A key responsibility will be ensuring that all properties meet move-in standards and achieve monthly KPI targets, while maintaining a strong focus on customer satisfaction. The role involves managing subcontractors and ensuring high standards of quality and service delivery. You will carry out joint inspections with service partners as well as work-in-progress inspections to ensure compliance with health and safety requirements. Building strong working relationships with clients, including the DIO, and other stakeholders will be essential. You will also contribute to the development of the service and support individuals to achieve a highly organised and effective operational delivery.
Additional responsibilities include liaising with utility companies to resolve meter issues, working collaboratively with colleagues to meet customer, operational, and financial targets, and supporting performance management of the supply chain alongside the Delivery Manager. The role also includes participation in an out of hours escalation rota and requires confidence in handling issues, making decisions, and working closely with stakeholders and contractors to resolve challenges effectively.
What We Are Looking For The successful candidate will have strong organisational skills and the ability to work on their own initiative. Excellent communication and interpersonal skills are essential, along with a customer focused and collaborative approach. You should be confident using IT systems and hold a full, clean driving licence. You must be able to pass BPSS Clearance to be eligible for this role. Experience within the housing sector, void maintenance, or a trade background would be beneficial. Previous experience managing contractors or team performance is desirable, as is project coordination or management experience. Health and safety knowledge would be advantageous, although training will be provided where required. Relevant housing or trade qualifications are also beneficial.
We Offer Work van & fuel card Up to 6% contributory pension scheme 25 Days annual leave plus bank holidays Volunteer leave One paid professional subscription Life Assurance Policy
EEO & Diversity At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Void Supervisor | Larkhill employer: VIVO Defence Services
Contact Detail:
VIVO Defence Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Void Supervisor | Larkhill
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who might know about opportunities at VIVO. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching VIVO's core values: open, caring, agile, and collaborative. Think of examples from your past experiences that showcase how you embody these values, as they'll be looking for a cultural fit.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed teams or projects in the past. Highlight any experience with void maintenance or working with contractors, as this will resonate well with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the VIVO team and contributing to their mission of putting customers first.
We think you need these skills to ace Void Supervisor | Larkhill
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering a top-notch service and making a difference in the lives of our customers and their families.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in void maintenance or housing. We love seeing how your skills align with our core values of being open, caring, agile, and collaborative!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences effectively without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at VIVO Defence Services
✨Know the Company Inside Out
Before your interview, make sure you understand VIVO's core values: open, caring, agile, and collaborative. Familiarise yourself with their mission to put customers and families first, as this will help you align your answers with what they value most.
✨Showcase Your Organisational Skills
As a Voids Supervisor, you'll need strong organisational skills. Prepare examples from your past experiences where you've successfully managed projects or coordinated teams. Highlight how you ensured tasks were completed on time and met quality standards.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about how you handle challenges, especially in managing contractors or resolving issues. Think of specific instances where you identified a problem and implemented a solution, showcasing your ability to think on your feet.
✨Build Rapport with Interviewers
Since building strong relationships is key in this role, practice engaging with your interviewers. Use active listening, maintain eye contact, and ask insightful questions about the team dynamics and how they collaborate with stakeholders.