Service Manager in Taunton

Who We Are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What We Do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Taunton, Somerset, GB, TA2 6PF (on-site role)

Contract Type: Full Time

Salary: £42,000 - £45,000

Job Role

We are seeking an experienced and customer-focused Service Manager to take ownership of service delivery across a designated area, acting as the key point of contact between VIVO, Defence Infrastructure Organisation (DIO), Heads of Establishment and site stakeholders. This is an important role responsible for ensuring the safe, compliant and efficient delivery of facilities management services across the estate.

Responsibilities

• Oversee delivery of reactive repairs, planned maintenance, statutory compliance activities and Billable Works, ensuring services are delivered to agreed performance standards, budgets and customer expectations.
• Manage service performance, monitor key performance indicators and address risks, issues and opportunities proactively.
• Review service reports, track progress against targets and work with teams to resolve challenges before they impact delivery.
• Manage Supply Chain partners, ensuring contractors deliver works safely, efficiently and in line with contractual requirements.
• Oversee reactive maintenance, planned works and minor Billable Works projects, ensuring appropriate documentation, permits, RAMS and compliance processes are in place.
• Maintain accurate records through CAFM systems, ensuring all maintenance activities and asset information are captured effectively.
• Provide technical guidance and support to site teams, customers and stakeholders to improve the overall customer experience.
• Support management of statutory compliance across the estate, ensuring mandatory tasks are completed and risks are appropriately managed.
• Take responsibility for Temporary Works coordination and CDM responsibilities for relevant Billable Works projects.
• Identify opportunities to improve service delivery, enhance efficiency and support sustainability objectives, including initiatives towards MoD’s carbon reduction targets.

Qualifications

• Experience managing facilities management, maintenance or operational service delivery within a complex environment.
• Strong understanding of compliance, customer service and contractor management.
• Experience in reactive maintenance, planned maintenance, project management, statutory compliance and Billable Works delivery.
• Knowledge of Health & Safety requirements, Safe Systems of Work, RAMS, permits and relevant legislation including asbestos, legionella and fire safety management.
• Experience of CAFM systems such as Maximo, with strong IT skills and ability to analyse service data.
• Excellent communication, people management, organisation, proactive, ability to manage competing priorities.
• Technical qualification in Building Services, Engineering, Facilities Management or related discipline (or equivalent experience).
• IOSH, SMSTS, Temporary Works Coordinator or CDM training advantageous.

What We Offer

• 6% employee matched pension contribution
• 25 days annual leave
• Single private medical cover
• Life assurance 2x annual salary

EEO Statement

We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are proudly a Disability Confident Leader.

Additional Information

Data sharing: By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas.