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- Tasks: Lead maintenance services, ensuring safety and compliance while managing day-to-day operations.
- Company: VIVO Defence Services, a joint venture focused on facilities management for the UK military.
- Benefits: Competitive salary, 25 days leave, private medical cover, and a strong pension scheme.
- Other info: Flexible working options and commitment to diversity and inclusion.
- Why this job: Make a real impact in a role that values safety, collaboration, and innovation.
- Qualifications: Experience in maintenance, HNC qualification, and strong IT skills required.
The predicted salary is between 38000 - 42000 £ per year.
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: Imphal Barracks, on site role
12 Month FTC, Full time
Salary: £38,000 - £42,000
We are looking for an experienced Service Manager to lead the safe, compliant and effective delivery of planned and reactive maintenance services across the VIVO contract on a 12 month fixed term contract. You will play a key role in ensuring that maintenance activities are delivered in line with statutory legislation, MoD mandatory requirements and VIVO’s Health, Safety and Environmental standards, while consistently achieving performance, quality and value‑for‑money targets.
Working closely with supply chain partners and site‑based teams, you will coordinate day‑to‑day service delivery, ensuring that suitably qualified operatives are deployed with the correct equipment, skills and authorisations. You will be responsible for overseeing safe systems of work, reviewing Risk Assessments and Method Statements, and ensuring all activity is accurately recorded through the CAFM system with supporting documentation completed on time.
A significant part of the role involves building strong working relationships with Defence Infrastructure Organisation representatives, end users and internal stakeholders. Acting as a key point of contact, you will support the resolution of operational issues and complaints, contribute to the development of additional works, and provide professional and technical advice to support estate operations. You will also manage small billable works, including producing rough orders of cost and ensuring works are delivered efficiently and commercially.
As a Service Manager, you will lead by example, embedding a positive safety culture and providing clear supervision, coaching and direction to teams to ensure service levels are met. You will balance operational priorities with commercial awareness, managing costs, mitigating risk and contributing to forward maintenance planning to support a profitable and sustainable contract.
About You: You will have practical experience working within planned and reactive maintenance environments, ideally with responsibility for small project delivery. You will hold an HNC (or equivalent experience) in a building, civil, electrical or mechanical discipline, alongside a management‑level Health & Safety qualification such as SMSTS. Strong IT skills are essential, with confidence using Microsoft Office and CAFM systems. Technical competency is essential for this role. You will be comfortable taking on additional responsibilities such as Legionella, Asbestos, Confined Space or Working at Height Authorised Person roles, with training provided where required. Above all, you will be a confident communicator with strong relationship management skills, able to influence stakeholders, make sound decisions and drive high standards of delivery in a regulated, safety‑critical environment.
What We Offer:
- 6% employee matched pension contribution
- 25 days annual leave
- Single private medical cover
- Life assurance 2x annual salary
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Services Manager employer: VIVO Defence Services
Contact Detail:
VIVO Defence Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who have experience with VIVO or similar organisations. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching VIVO's core values: open, caring, agile, and collaborative. Think of examples from your past experiences that showcase how you embody these values, as they'll be key in demonstrating your fit for the Services Manager role.
✨Tip Number 3
Practice your communication skills! As a Service Manager, you'll need to influence stakeholders and manage relationships. Role-play common interview scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the VIVO team and contributing to their mission of putting customers and families first.
We think you need these skills to ace Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Services Manager role. Highlight your practical experience in maintenance environments and any relevant qualifications, like your HNC or Health & Safety certifications.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for VIVO. Share specific examples of how you've led teams, managed projects, or improved service delivery in previous roles. We love seeing your personality shine through!
Showcase Your Communication Skills: As a Service Manager, strong communication is key. In your application, demonstrate how you've built relationships with stakeholders or resolved operational issues. This will show us you can handle the collaborative nature of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re keen on joining the VIVO team!
How to prepare for a job interview at VIVO Defence Services
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to planned and reactive maintenance. Familiarise yourself with the Health, Safety and Environmental standards that VIVO adheres to, as well as any relevant legislation. This will show that you're not just a good communicator but also technically competent.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead by example. Prepare examples of how you've successfully managed teams in the past, especially in safety-critical environments. Think about times when you’ve embedded a positive safety culture or resolved operational issues effectively.
✨Build Relationships
VIVO values collaboration, so be ready to discuss how you've built strong working relationships with stakeholders in previous roles. Share specific instances where your relationship management skills have led to successful project outcomes or improved service delivery.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to maintenance challenges or stakeholder management. Practice articulating your thought process and decision-making strategies. This will demonstrate your ability to think on your feet and manage operational priorities effectively.