Service Manager-VIVO - Built Estate

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We put our customers and families first. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time.

Location: RAF Shawbury – on site role

Job: Operations Manager (Permanent, full time). Salary: £38,000 - £42,000.

Role Overview: We are looking for an outstanding Operations Manager to oversee the day‑to‑day delivery of estate and operational services, ensuring performance targets are achieved, customer expectations are exceeded, and teams are empowered to perform at their very best. This varied leadership role supports customers, manages operational priorities, develops people, and ensures smooth service delivery across a complex and dynamic environment.

Responsibilities:

• Support the successful delivery of estate management and maintenance services, ensuring operations run safely, efficiently, and in line with contractual standards.
• Act as a key point of contact for customers and stakeholders, providing practical and effective solutions to operational requirements.
• Develop new work requirements, including Additional Works project submissions, and assist in the resolution of complaints in a timely, customer‑focused manner.
• Collaborate closely with Helpdesk teams, providing professional and technical guidance.
• Lead and coordinate day‑to‑day activities of the site team; provide supervision, coaching, and performance support to achieve agreed service levels.
• Monitor safe working practices across site operations, ensuring compliance with JSP 375 and all relevant health and safety procedures.
• Promote a positive safety culture, encouraging accountability and pride in performance.
• Drive operational performance through effective planning, prioritisation, problem solving, and decision making.

Qualifications:

• Demonstrable experience supervising teams and managing operational delivery in construction, property maintenance, estates management, or a related environment.
• Experience planning, directing, and controlling multiple activities while balancing changing priorities and operational demands.
• Experience in managing safe systems of work and a strong understanding of health, safety and compliance responsibilities within a site‑based environment.
• A HNC or equivalent qualification in Building/Civil Engineering, Electrical/Mechanical Engineering, or a related discipline is desirable. Equivalent practical experience will also be considered.
• SMSTS or other management‑level health and safety qualification is highly valued.
• Strong communication skills, sound judgement and ability to resolve problems quickly and effectively.
• Condition to obtain and maintain SC Clearance.

What We Offer:

• 6 % employee‑matched pension contribution
• 25 days annual leave
• Single private medical cover
• Life assurance 2 × annual salary
• 1 × professional subscription per year

EEO Statement: VIVO is committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.